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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Braking dog in the next room. When we called the front desk they didn't seem to care. Dog barked all night
Business response:
Thank you for taking time out of your day to leave us your feedback of our hotel. We apologize about the dog barking and truly regret the inconvenience it caused. We have discussed your comments with the team and we will be making changes to better serve our guests. Thank you again for your candid feedback and we hope that you will come back to experience our hotel the way you should have during this visit. Sincerely, General Manager
They don't refund my money!!!! Im not happy!!!!
Business response:
Delilah, thank you for staying with us. We appreciate your feedback and apologize for the inconvenience you encountered, as well as for any frustration this caused you. Please free to reach out to our front desk with your queries and they will be happy to assist you. We hope you will give us another opportunity to serve you better on your next visit to our area. Sincerely, General Manager
Dirty unhelpful staff Filthy room, someone else's clothes still in drawers, dark hair along sink, spotted gross carpet
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean room, and I am disappointed that did not occur during your stay. Please accept my apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. I truly regret the inconvenience caused and hope to have another opportunity to make this up to you on a future date. Sincerely, General Manager
HORRIBLE!!! Staff was awful, rude and non existent! Room was gross and unclean! Entire closet was FULL of someone else's clothes! Told that it's not safe to "park around back" but my room was in the back... crazy!!! EVERYTHING is extra! Including speaking to illiterate staff... could not be worse! DO NOT STAY HERE!
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Horrible Experience Ever 2017 My room the heater was not working and it happened to be a little chilly outside, so I was given another room, the next morning I go to my brothers funeral I come back to my room and all of my luggage is gone and my bed which I made up before leaving that morning looked like somebody had slept in it the sheets was all pulled back I went to the office to asked who was in my room and where was my luggage the clerk said there some luggage there in the office which was my luggage so I was glad to lo... read more
Business response:
Karen, I apologize for the service issues you experienced on your recent stay. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Not what it is all cracked up to be. This extended stay was not really an extension of hospitality. When we got there the front desk service was okay, but what they offer online and what you get are two different things. The bathroom was filthy lucky we always bring disinfectant wipes. The room has a fold out couch sleeper. No sheets or blankets provided for that. The grab and go breakfast does not exist at this location. The morning front desk service is not very freindly. Won't be extending any business your way.
Business response:
Evelyn, thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Horrible hotel, Extended Stays should be ashamed I guess they allow homeless people to leave there, which is a good idea. Such a horrible hotel in a nice area. Never will stay there
Business response:
Marie, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our ... read more
Not recommended Place is on the highway. Mostly long term housing. Sketchy ! Things are not well maintained at all. Would not recommend.
Business response:
Richard, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I hope you will return so we can make it up to you. Sincerely, General Manager
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,071 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.