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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty unhelpful staff Filthy room, someone else's clothes still in drawers, dark hair along sink, spotted gross carpet
Business response:
Thank you for your review of our hotel. Our promise is to provide you with fresh, clean room, and I am disappointed that did not occur during your stay. Please accept my apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. I truly regret the inconvenience caused and hope to have another opportunity to make this up to you on a future date. Sincerely, General Manager
HORRIBLE!!! Staff was awful, rude and non existent! Room was gross and unclean! Entire closet was FULL of someone else's clothes! Told that it's not safe to "park around back" but my room was in the back... crazy!!! EVERYTHING is extra! Including speaking to illiterate staff... could not be worse! DO NOT STAY HERE!
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Horrible Experience Ever 2017 My room the heater was not working and it happened to be a little chilly outside, so I was given another room, the next morning I go to my brothers funeral I come back to my room and all of my luggage is gone and my bed which I made up before leaving that morning looked like somebody had slept in it the sheets was all pulled back I went to the office to asked who was in my room and where was my luggage the clerk said there some luggage there in the office which was my luggage so I was glad to lo... read more
Business response:
Karen, I apologize for the service issues you experienced on your recent stay. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We truly hope you will give us another chance to prove that we are committed to providing outstanding guest service. Sincerely, General Manager
Not what it is all cracked up to be. This extended stay was not really an extension of hospitality. When we got there the front desk service was okay, but what they offer online and what you get are two different things. The bathroom was filthy lucky we always bring disinfectant wipes. The room has a fold out couch sleeper. No sheets or blankets provided for that. The grab and go breakfast does not exist at this location. The morning front desk service is not very freindly. Won't be extending any business your way.
Business response:
Evelyn, thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, General Manager
Horrible hotel, Extended Stays should be ashamed I guess they allow homeless people to leave there, which is a good idea. Such a horrible hotel in a nice area. Never will stay there
Business response:
Marie, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our ... read more
Not recommended Place is on the highway. Mostly long term housing. Sketchy ! Things are not well maintained at all. Would not recommend.
Business response:
Richard, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. I hope you will return so we can make it up to you. Sincerely, General Manager
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure our future guests have a better experience. I hope you will accept my apology and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
There was a confusion i did wrongly booked it ? Instead of booking it in oregon it was in san ramon called hotels cust service nothing happens on the cancellation request told to call the next morning did call but nothing happens
Business response:
Ariel, we are sorry for the inconvenience you experienced with your reservation. On behalf of our entire team, we invite you to stay with us the next time you visit this area. Sincerely, General Manager
Bring Your Own Kitchen Sink! The saying :"everything but the kitchen sink" should be changed to "it has a kitchen sink, but nothing else!" I was booked in a smoker's room that had no ashtray, no coffee pot, no water glass, etc., etc. If you want these things you have to call and ask them to be delivered to your room (probably why I had to wait so long for someone to check me in because he was taking a coffee cup to a room). Not surprisingly their were cigarette burns all over the carpet - no ashtrays will encourage that. ... read more
Business response:
Thank you for staying with us and providing your feedback. I am sorry for not meeting all of your expectations while you were here, and that your room did not have the amenities you desired or needed. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We regret the inconvenience this might have caused and hope you will give us another chance to provide you with a better stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.