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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was horrible never cleaned the room this hotel I would never stay in
Business response:
Your review recently caught my attention. Please accept my apologies for the quality of your stay. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Horrible beds! The room we booked clearly stated a queen bed, however it was definitely a full bed. When I asked if this was a mistake, I got a very rude answer with attitude. The rooms are super dirty and the cabinet's were literally falling apart. You get what you pay for, but this hotel should be going for half the current price.
Bugs, Reused sheets.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you had bedding issues and a lack of customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Stay somewhere else There was no hot water. I was next to the laundry room and it was loud. Won't stay here again. The management was hard or impossible to find.
It will work but won't be your favorite. Extended Stays are meant to be on the lower end but represent a good value. This was probably the weakest one I have ever visited. The manager was great and personable, but the rooms did not have glasses/cups or trash cans.
Get what you pay for. Let's just say had I not prepaid, I would have checked out and gone somewhere else. The room is basic, which is fine. But in the 3 days I was there, not one day was there housekeeping. My card kept deactivating every night. Room was dirty. Front desk owner had an attitude.
Don't stay here
Find somewhere else Had some issues getting Wi-Fi to work, the room was dirty and dated. There were cigarette burns in the blanket and on the counter. There was visible blood on the nightstand so I had to go buy sanitizing wipes to clean it myself as the front desk never sent anyone (it was after 9pm). Overall, it wasn't good. Luckily I was only there one night and then left.
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,071 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.