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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was pretty bad. It was to noisy, it advertised free breakfast which they do not have and they don't even have coffee anywhere. Employees were not friendly at all. All around bad experience.
Would not let my wife check in since we have different last names and used my credit card to oh for it.
A bad apartment Unfriendly host, old, dirty rooms. Cable not great. One trash can. No conditioner. Not a good experience.
Not the cleanest Was checked into a dirty room. When I went back to the desk to tell them, the guy said "well it says it's clean in the system." I'm telling you it's dirty. Can you give me another room?
Worst service ever. We arrive at 3am, the person did not find our reservation and treat us very bad.
Business response:
Your review has recently caught our attention. Please accept my apologies for the issues you experienced as well as the lack of customer service. This will be addressed with our staff so guests will receive better service and will be well accommodated. Thank you for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
staff is rude did not feel comfortable staying there
Business response:
The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, We are very sorry for your experience. Please accept our most sincere apologies for your experience with us. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area,
It was horrible never cleaned the room this hotel I would never stay in
Business response:
Your review recently caught my attention. Please accept my apologies for the quality of your stay. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Horrible beds! The room we booked clearly stated a queen bed, however it was definitely a full bed. When I asked if this was a mistake, I got a very rude answer with attitude. The rooms are super dirty and the cabinet's were literally falling apart. You get what you pay for, but this hotel should be going for half the current price.
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.