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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE Horrible dive! Upon (late) arrival the attendant checking me in told me not to use the elevator because someone peed in there! Then she said to use the door bolt because sometime the hotel overlooks and they give away double keys?? To people, so some guest have experienced others (strangers) coming into their room using their keycard, WTH? I slept with the light and door bolted on so people would know the room was occupied. One of the days I woke up and the Coroner was there!! When I checked out, they told m... read more
Business response:
Susan, we regret the issues you encountered which led to your disappointment. Our goal is to provide a great experience for our guests on a clean, comfortable and well maintained property, in a safe environment, and we will keep working diligently to achieve the same. That being said, we apologize for all the inconveniences you had while here. We hope you will consider giving us another try. Sincerely, General Manager
room not very clean room not ready, upon arrival no toilet paper, dirty towels, went to office to share bad info.
Business response:
Kathleen, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our service and facilities. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
NICE LOCATION I BOOKED A ROOM ON 04-17-17 HOWEVER DIDN'T ARRIVE TILL AFTER MIDNIGHT ON 04-18-17, THE HOTEL REP ON SITE, WAS SPOOKED OUT A LITTLE TO MUCH THAN NORMAL, KINDA OVER DRAMATIC TO BE HONEST, I SAY THAT CAUSE I USUALLY CHECK INTO THE HOTEL WHILE I AM IN UNIFORM, MY JOB IS TRANSPORTING DECEASED BODIES FROM OTHER CITIES IN CALIFORNIA TO A MEDICAL FACILITY IN SAN RAMON. NOT ONLY WAS I DISAPPOINTED BY HER REACTION TO MY SHIRT UNIFORM, I FELT UNCOMFORTABLE AS WELL, IN ADDITION TO THAT SHE PLACED ME IN ROOM NUMBER 304 INI... read more
Business response:
Thank you for being our guest and for sharing your experience. Please accept my sincere apology for the service issues you experienced by our associates and that we failed to live up to your expectations and our own standards. We pride ourselves on offering exceptional service to all of our guests, so I am sorry you did not experience us at our best. Rest assured that we are taking immediate action to prevent this from happening again, your comments have been shared with our department heads to come up with an action plan fo... read more
Does not live up to typical extended stays Rough crowd hanging out in front of rooms, dog poop in walkway, no elevator or help offered for the very pregnant lady and her bags, rhythmic banging from neighbors partying till 4am, very small room with garbage left from previous occupants, shoulders touch toilet paper roll if sitting on toilet (poorly spaced bathroom), no cribs or roll aways available, given room key which advertised breakfast on it and then told in the morning they don't do breakfast (would have planned our morn... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
AVOID THIS ONE AT ALL COSTS!! HORRIBLE EXPERIENCE! OK, so here's what happened....I requested, and was granted, a late check in on a Wed evening/Thurs morning, and was staying in San Ramon for an important job interview on Thursday. After working all day, traveling by plane for 3 hours, then driving from San Francisco to San Ramon for more than an hour, I arrived at the hotel at 1:00AM. I picked up the after hours phone, and a woman named Marie (the night manager) said she could not check me in, because "the key cards they u... read more
Business response:
Brad, we cannot apologize enough for your experience while here and the inconvenience it caused. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us. Let me simply say that we are all committed to making sure we don't repeat what you experienced. Thank you for your candid feedback. We hope you will consider staying with us so that we can make it up to you on a future date you back to provide the hospitality that you should ... read more
Nothing as noted on listing. Nothing was available in room, no dishes, silverware, pots, pans, utensils, blow dryer or coffee pot. Very dirty with mice droppings in drawers of the kitchen.
Business response:
Please accept my apology for the inconvenience you experienced with regard to our in-room amenities and housekeeping service. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. I will address the concerns you had with your room with my housekeeping team and will remind our desk associates to communicate our policies clearly at the time of check-in. We hope you will consider giving us another chance to make it u... read more
FYI: no breakfast Good stay. The basics are covered: toiletries, decent bed, shower, TV, etc. Pros: Clean, roomy, kitchen Cons: There's an extra charge if you want daily housekeeping. No room service. The front desk isn't well staffed. I had to wait 30 minutes during the day before the lady casually walked up to check me in. Interesting way to run a hotel, but I think this may get better since they seem to have hired an extra person. I'd rate this hotel at around three stars. The most annoying thing is that they keep adver... read more
Business response:
Thank you for sharing your candid feedback. It's nice to know your overall stay was pleasant, but we apologize for the inconvenience you experienced at the time of check-in. Making each and every guest feel appreciated and valued is our number one priority and your candid comments have pinpointed an area in which we can and will improve. We also regret that you were unhappy with our grab-and-go breakfast. We have taken a note of your feedback as we plan any changes to our breakfast offerings. Thanks again for your business, ... read more
Gross Absolutely gross room and very uncomfortable nothing worked
Business response:
Tatiana, thank you for the review of our hotel. I sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We appreciate your business and hope to have the opportunity to welcome you back soon. Sincerely, General Manager
Will never stay in this hotel. Old bed and pillows. Couldn't even find the lobby. Bad odor in the room. Cleaniliness is very poor.
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.