Extended Stay America - San Ramon - Bishop Ranch - West

Anonymous 

on Expedia

9 years ago

Unspeakable Filth The room was dirty. The bathroom seemed to not have been cleaned for a long period of time. The counters had a thick greasy film on it, making them sticky and grimy. The shower curtain's bottom Wires were sticking out of the wall. The sheets were blood stained and dirty underwear found in the drawers. The front desk didn't provide clean sheets when requested. 

Anonymous 

on Expedia

9 years ago

When I checked in the receptionist didn't have a good customer service didn't great me. He looked like he doesn't want to be working. I know i checked in early, I had to wait 1 hour to get my room when i booked my room i explain to the Expedia employee that i will be coming in early & if they can accommodate me. I came back after 1 hour & my room was ready it woukd be nice to get a call & let me know that mr room us readyI had to wait in my car I alreay had a long ride & just need to rest & also when i came in after he rudel... read more

Kathy 

on Expedia

9 years ago

Check woman was talking on her cell phone and ignored us. When she did start to check us in she got another phone call and left us standing. I had to ask for everything. WiFi code, what day my room would be cleaned. I was there for 17 days. One night I called because of a loud noise and the walls vibrating and was told maintenance was not on duty (11:00pm) and it would be checked out in the morning. I replied I was unable to sleep and what if it was a fire hazard. I got no response. I did mention this when I checked out and ... read more

M. Ben 

on Expedia

9 years ago

Not healthy There was blood on the top and bottom sheets. The air-conditioner would not work. When it was repaired the air-conditioner was so loud that you could not go to sleep. We left. 

Hu 

on Expedia

9 years ago

It is too bad to stay We stayed here two nights(Jun 18, 19) and when we backed the second day, my Philips Shaver was missing. We checked in the first day near midnight and told the Staff(man) we'll stay here two night with booking two times. Asked him we like to stay in same room, he said ok and didn't tell us needed to do check out and check in again in second day. Then we backed second day in evening and can't get in the room. It took us much time outside to contact the appointment.. There is not any action with my missin... read more

Anonymous 

on Expedia

9 years ago

The building is very old, and not kept up, but the staff was very professional. 

JP 

on Expedia

9 years ago

More expensive than what Expedia quoted price More expensive than what Expedia quoted price. Said only smoking room available, did not say that on Expedia. Broken hanger, no soup in the bathroom... 

M. 

on Expedia

9 years ago

Worst Hotel Ever! I've stayed in numerous hotels/motels in many different states and I've never been as disappointed as I was when arriving at Extended Stay America-West in San Ramon CA. The room was dirty, the carpet hadn't been vacuumed in a really long time and there were old paper bags on the floor and no hangers in the 'pretend' closet. The amenities displayed in pictures of the various rooms on-line were no where to be found. The bathroom had one tiny plastic tube of shampoo, no conditioner, no hand lotion, only one ha... read more