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Extended Stay America - San Ramon - Bishop Ranch - West

3.3
  • Hotels
  • San Ramon, CA

About this business

HospitalityHotels

Location details

18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.32,043 reviews
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Anonymous's profile image
Anonymous 
9 years ago

Ok hotel for a night Basic cookie cutter hotel. Perfect if you just need a room for the night. 

Bee's profile image
Bee 
9 years ago

More like a Motel, than a Hotel. I booked 2 nights through Expedia, they automatically booked me a smoking room. When I got there the guy at the desk asked if I wanted a non-smoking room? I said yes and he said, "You give me good review for that?" I said of course I would because I was thankful for the gesture. Good Hotels never ask, so that was a dead ringer that they dont get very good reviews. The room was very old and smelled soooo bad like rotten smelly socks on steroids! I ended up staying only one of the two nights t... read more

Anonymous's profile image
Anonymous 
9 years ago

Room I didnot like the fact they didnot clean the room each day we stayed.expecially for the price of the room. 

Anonymous's profile image
Anonymous 
9 years ago

Room was on the road with traffic news. Sink in bathroom only had scalding hot water....cold water didn't work. 

RS's profile image
RS 
9 years ago

Long wait times, always a line at the front desk They never have enough staff here during the busy hours of check in our check out. I swear, two times i checked in between 6 and 7 pm there were 4-6 customers ahead of me with a wait time of 20-25 minutes to check in. Last excuses were the system wasn "down", well I'm i am not DOWN with this place and service. go to the Dublin Extended Stay instead or another hotel 

Anonymous's profile image
Anonymous 
9 years ago

Extremely dissatisfied this was one of the worst hotel experiences I've ever had. upon check in i was told my room wasn't ready at which point i asked to use the restroom and was told i could not. moments after, another couple whose room was not ready asked to use the restroom and they were granted that access. the neighborhood did not feel safe enough for me to leave my business truck at overnight so I drove it to another location. My stay was so unpleasant that I refused to stay the second night and in fact drove myself ho... read more

NON SMOKER ND's profile image
NON SMOKER ND 
9 years ago

You gave me a Smokers Room instead of Non Smokers Hotel manager demanded 15 per day for a Non Smoker Room I had to pay I had no choice My Appointment was in an hour He gave me a room that REEKED OF SMOKE HAD AN ASHTRAY IN THE ROOM CIGARETTES BURN IN BATHROOMS I GOT AN ALLERGIC REACTION I DID NOT WANT TO EXTEND MY STAY ND 

Business response:

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. 

Anonymous's profile image
Anonymous 
9 years ago

익스텐디드 스테이 아메리카_출장숙박 후기 욕실 내 드라이어가 동작하지 않습니다. 객실 내 팬 소리가 너무 큽니다. (자다가 팬소리에 깹니다.) 

Christian's profile image
Christian 
10 years ago

The room was a decent size but smelled like dirty water and the bed and pillow was not comfortable at all 

Business response:

Thank you very much for providing us with your feedback. I am sorry to read that you did not have a comfortable stay. Please accept my apology. To ensure your experience is not repeated, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as reviewing our mattresses. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. 

Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West

How is Extended Stay America - San Ramon - Bishop Ranch - West rated?

Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews. 

When is Extended Stay America - San Ramon - Bishop Ranch - West open?

Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.