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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Terrible. Booked three nights and because the room was so sup-par decided to stay with a friend the last night over staying here another night. No coffee maker, had a little kitchen but no utensils, no cups, no plates. The furniture was so old and made of particle board afraid it would break during my stay. Just really bad rooms, would stay anywhere else but here next time. Never again!
Business response:
Dear Mallory, We apologize that your stay was not up to your expectations. The room lacked some basic amenities and furniture. We appreciate your feedback and will work on addressing these issues to ensure better experiences for our guests in the future. If you do decide to stay with us again, please reach out to us for assistance in making your stay more enjoyable. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management
The tables and counters were not clean, feces on a toilet seat, toothpaste spit on the counter.We had to check three rooms before we found one that was semi acceptable. The desk clerk told us that Housekeeping was gone for the day and they were not. The couch looked like somebody's cat had gotten to it,. There were cupboard doors hanging crooked. We would come into our room after being out most of the day and it would smell like pot. There was garbage piled near the cans as well as all over outside in heaps. The beds were cl... read more
Business response:
Dear Angela, Thank you for providing helpful specifics regarding your time at our hotel. We apologize for the cleanliness concerns in your room preparations and how they impacted the overall time with us. We appreciate your patience. Please allow us to make things right. We encourage you to try us again soon, and we are confident you will enjoy a better stay. Sincerely,Hotel Management
This property had two buildings which 2nd building had no elevators for handicap vor elderly very hard. Leftover trash in bathroom from last guest, and when wiped down was dirty never cleaned. Thats including the table and dresser.
Business response:
Dear Denise, We appreciate you choosing our hotel and taking the time to review your stay. Please accept our sincere apologies for not meeting your expectations. Our team follows the most rigorous industry standards and strives to provide clean and well-maintained suites for every guest. Therefore, we are sorry for the issues you encountered while with us. We are reviewing your comments to see what went wrong, and we assure you we will address these concerns with the appropriate individuals to ensure a more satisfying experi... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,039 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.