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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean and functional, however, for a non-smoking room as soon as you walked in the smell of cigarette smoke hit heavily. It also smelled like incense was burned to try to cover it up. The second day, some work was being done outside the building and the chemical smell came into the room so harshly it made our noses burn.
Business response:
Dear Tiffini, Thank you for being our guest and for sharing your feedback. We apologize for the smoke smell you experienced during your stay. We work hard to provide a clean and comfortable environment and are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future for a flawless stay.Sincerely,Hotel Management
Bathroom was dirty.
Business response:
Dear Elizabeth, we apologize for not meeting your expectation during your recent stay with us. We apologize for the cleanliness issue with the bathroom; our Housekeeping team usually does a great job maintaining a clean and fresh room for every guest. Regrettably, this was overlooked during your stay. Thank you for your feedback, and we hope this unfortunate circumstance will not prevent you from staying with us again.Sincerely,Hotel Management
My room wasn't very clean.
Business response:
Dear Bruce, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with housekeeping staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back, validate the changes we will imple... read more
Obviously you get what you pay for. I was looking for an affordable accommodation in the tri valley area. Something a better than a motel. Well, this was basically a motel. It was dirty and run down. I contemplated just sleeping in my car since I couldn’t get a refund and it was my fault for booking it without researching. Just needed a place to shower and sleep I told myself. If that’s what you need and don’t care about cleanliness or atmosphere and saving a few bucks, this is the place for you. Join the truck drivers, bike... read more
Business response:
Dear James, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
Change the carpets especially with pets staying there
Business response:
Magdaline, thank you for staying with us. We are sorry for the housekeeping issue you encountered in your suite and the inconvenience this caused. Please be assured we will address your feedback appropriately as we are continually striving to improve our guest experience. We hope you will consider giving us a second chance the next time you are in this city. Sincerely, Hotel Management
Put me in a room next to two barking dogs. Lots of complaints while I was in the lobby complaining. Workers are friendly enough just you get what you pay for. Didn’t feel good about the carpet being clean and probably was a dog room too? Noises and never again will I stay there.
Business response:
Magdalena, thank you for evaluating your visit. We regret the unpleasant stay you had and are sorry about the dog barking and the disturbance this caused. We hope you alerted the front desk team so we could have a conversation with the pet owner to reiterate our pet policy. We do hope you reconsider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Had a horrible experience checking in.
Business response:
Roy, thank you for the candid review. We are sorry for the inconvenience you experienced during check-in. We will review this with our front desk team to see what transpired and take the necessary actions to elevate our service levels. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Disgustingly Dirty The first thing we noticed when we walked into our non-smoking room was the overwhelming stench of cigarette smoke, but that wasn’t even the worst part. The worst part was going to take a shower and realizing that there was what looked like feces particles all over the bottom of the bathtub that partially washed away when the shower was turned on making it obvious that the tub had not been cleaned at all.
Business response:
Amber, thank you for evaluating your stay. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we apologize for the cleanliness issue you encountered in the bathroom. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. In addition, please know that even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we appreciate you bringing ... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,039 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.