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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What I didn't like was that there was no one in the front desk for 10 minutes to check me into my room. The second thing was that when the reservation was made, no one mentioned that the elevator was out of service and that my 2-queen bed was not on the first floor. I ended up having to settle for a 1-queen room in order to be on the first floor. I am not in a wheelchair, but I require a a cane or walker to get around. The third thing was that my husband paid for the room in advance, but they show that in their system. I don... read more
Business response:
Linda, thank you for your honest evaluation. We regret we were not able to accommodate you in the room of your choice and that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I got to the hotel and they didn't let us check in.
Business response:
Thank you for the candid review. We regret we were not able to accommodate you and apologize for the inconvenience you experienced. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We are terribly sorry for this incident and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The hotel made a mistake and blamed it on Expedia also did not really try Nd help with the situation even tho we paid our hotel and gave us a completely different room then we originally ordered , the staff had attitude and treated us and our group bad but preferences to the people who lived there in the hotel that took up much of there hotel rooms also we got told our group asked for too much even tho they messed up on our rooms gave us rooms we didn’t even book that style but yet asked for too much also was not very clean ... read more
Business response:
Thank you for your candid evaluation. We regret we were not able to accommodate you in the room of our choice and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
We had a soccer tournament this weekend and all the parents booked the hotel 2 weeks in. advance
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Checked in and checked right out to another hotel. Room smelled like dead fish and felt dirty. Would not recommend this place at all.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Room needs updating... felt like a dungeon... depressing
Business response:
Frederick, thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.