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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were great! Or rather, I should say the one staff member I met, who was there at 11 PM when I checked in and still there at 8:30 when I checked out, was great. The room was more or less expected. Nothing fancy, but a decent studio. The issues: * I walked in and turned on the light switch. No light, but the alarm clock (nowhere near the bed!) did turn off. The light that should have turned on was entirely unplugged, as that was the only way to turn it off, there being no switch on it. And the plug that the alarm clo... read more
Business response:
Although difficult to hear, reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the maintenance and cleanliness issues in your suite. We have a duty to follow the processes in place to ensure each guest suite is well-maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us.... read more
Room water pressure in sink and shower is poor. Door needs a weather strip on bottom to close 1.5 inch gap and to keep cold air from entertaining room.
Business response:
Thank you for being our guest. We are sorry for the problems you encountered in your room. We have shared your comments about the water pressure and the door gap with appropriate members of our team to look into it. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
They need to put a large sign up indicating where the Registration office is. Also, the rooms going to the rooms in the aecond Annex is Unsafe after dark, plus no elevator.
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Don’t stay here I didn’t end up staying. It was really not nice at all. Run down, not fresh paint, smelled, drawer in kitchen broken. They had bed bugs only 6-months ago. They wouldn’t give me money back .
Business response:
Christy, thank you for staying at our hotel. We are sorry our hotel did not meet your expectations and regret the issues you encountered. We understand your frustration and be assured we have shared your feedback with the appropriate teams so that we can improve our service and facilities going forward. Regarding the charges, please feel free to reach out to our front desk as our associates will be happy to assist you further. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Undesirable The room was dirty. The carpet was dm dirty. I did not feel because the conditions it was in I did not take a shower. Most of the guests were less then desirable. I will not stay here again and would not recommend for anyone else to stay here.
Business response:
Thank you for your honest comments about your stay with us. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.