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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon check in I discovered that maid and towel service would occur once a week. The room was pretty shabby. The kitchenette has the laminate of the doors peeling off of it and the stove was not cleaned very well.
Business response:
NIck, please accept our sincere apology for the difficulties you encountered with your rooms. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
On my last visit I actually killed a black widow that climbed up the wall from behind the nightstand next to the bed. Luckily I was awake and noticed something climbing the wall, the widow could’ve easily climbed towards or up the bed and with a sudden move from me she could’ve bitten me and I could’ve suffered injury. I didn’t report it to staff in the morning cause I was late for my pick up in morning however I figured I’d address it in the survey.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. Please revisit us so we can make it up to you. Sincerely, Hotel Management
smelly room and not clean Booked a no smoking room and was told my room was no smoking but the room reeked of smoke. Was told "sorry some people do follow rules" no offer to move me. Room was dirty with garbage behind the tv and the tv didnt work
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in your room, which made your visit uncomfortable. The stress caused is undoubtedly understood, and your feedback about the odor and cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures and ensure we always deliver a comfortable stay to all of our guests who walk in our doors. Counting on your kind generosity to accept our apology, we hope you w... read more
Do not stay here! The worst place ever! From the ride customer service to the nasty roach infested rooms. I wouldn’t let my worst enemy stay here! Disgusting to say the least!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Ho... read more
Asked for a room opposite side of the freeway. The gal put us on the freeway side. One of the light bulbs in the room was out. The shower water pressure was less than a solar shower when you camping. There was a spider cobweb in the front corner of the wall.
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry for not able to provide you the room of your choice and regret the inconvenience it caused. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.