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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stay here almost every week when I'm in tow for work. It is not the nicest hotel, but it is in a nice location of San Ramon. This time I was placed in an occupied room the first time. And the kitchen sink did not work.
Business response:
We appreciate your business and loyalty to hour hotel. Although your previous visits have been pleasant, we apologize for the mistake made by our front office associates. We will discuss this with them to deliver better services. We are also sorry for the maintenance issue, and your comments will be shared with them. We hope you will allow us to deliver a better stay. Sincerely, Hotel Management
Terrible I paid for a room with two Queen beds, and got a room with one Queen bed and a roll out!!! Being a GOLD Member has no perks!!!!!! Won’t be stay here again!!!
Business response:
David, thank you for selecting us, and we value your loyalty to our brand. We are sorry for the sub-standard experience and apologize for not being able to provide you with the suite of your choice. There are no excuses to be made, but we hope you will allow us the opportunity to improve your impression of us. Sincerely, Hotel Management
Business response:
Cheryll, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Rude staff & no breakfast The lady at the reception was rude. She was doing the night shift and was not happy. We requested 2 queen beds but were not given. The booking mentioned free breakfast but it was not there. They did not even had tea or coffee in the room. The note on the reception also said no utensils will be given. We left at 7:30 am with hungry kids and mom was not happy either without her morning tea. We were charged $108 plus change for just a sleep at night?
Business response:
Thank you for your review. We apologize you did not experience the best from one of our associates. Your feedback will be shared with our front desk staff to ensure we are consistent with our service delivery. We also regret your disappointment with some of our amenities not being available during your visit due to the current circumstances. For any unresolved queries, feel free to reach out to us, as we will be happy to assist you further. We understand the frustration and truly hope you will offer us another opportunity to... read more
The bed sheet has a yellow stain on it. Found some ants in the bathroom. No utensils, dish soap, napkins, pans and pots provided in the kitchen to use.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We also regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Just Meh Room was dingy and customer service was just ok. No one was really rude but they also weren't welcoming.
Business response:
Michael, thank you for being our guest. We apologize for the cleanliness issue you encountered in your room and even more distressing is the fact you did not experience the best of our staff. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations and services moving forward. We hope to welcome you back so that we can provide you with a better experience. Sincerely, Hotel Management
Business response:
Gabriella, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
NIGHTMARE THEFT BY HOTEL STAFF First off, I’ve given many nights and lots of money to this hotel for this trip and the third day I booked I was out for a couple hours on 4/24, TONIGHT ACTUALLY, and came back in the middle of the night on 4/25 at 1:35 am and a cleaning lady named, GREORGIA or something spelled like it, was in my room going through me and my girlfriends bags and throwing all our stuff in the trash while putting our valuables to the side so, she could collect them after she was done. I found my medicine missing... read more
Business response:
We are extremely sorry for the incidents you mentioned and regret what transpired. While we assure you this is not typical for us, we will review the situation you described with the entire team to see what went wrong. Once again, we apologize for your disappointing stay and would love to make it up to you and your girlfriend. Thank you for the detailed feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,043 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.