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Extended Stay America - San Ramon - Bishop Ranch - West
- Hotels
- San Ramon, CA
About this business
Location details
18000 San Ramon Valley Blvd., San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had spiders with lots of web in the room Had to move to different room Overall the hotel is very old and dated
Business response:
Zulfiqar, thank you for staying with us. We sincerely apologize for the cleanliness issues you faced in the initial suite that led you to be moved to another one. Please be assured your comments will be relayed to our housekeeping team in the effort to deliver the well-appointed suites our guests deserve. We regret the inconvenience this caused and are grateful for your patience. We are also sorry you were not satisfied with the condition of our property. We do hope you will stay with us another time so we can provide you wi... read more
I called ahead to let them know my flight would arrive late and I would need a late check-in. The assistant manager confirmed this would be ok. When I arrived the lobby was closed and no one could reach anyone at the location to check me in. They suggested I walk around the property to try to find the person working there or to just wait. I walked the property and waited an hour and no one ever showed up. I had to leave and find another hotel at 2:00 in the morning. I will never trust an extended stay again.
Business response:
Pedro, thank you for taking the time to share your feedback. We want you to know we are committed to providing the highest level of service and quality for every guest; therefore, we have discussed your issue with the appropriate individual. We apologize for your disappointing experience and hope you will consider giving us another chance to make a better impression. Sincerely, Hotel Management
The key did not work it took over an hour to get i The key did not work it took over an hour to get in the room the heater did not work froze all night the repair man came when I was checking out terrible experience
Business response:
Andrea, thank you for evaluating your recent stay with us. We regret not meeting your expectations and are sorry for the maintenance issues that inconvenienced you. We apologize for this and rest assured, we will share your comments with our engineering team and make sure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you experienced and take the necessary steps to ensure we are more consistent in our service delivery. We hope you will consider this as an isolated i... read more
we wont be able to chexk in in this hotel in March 1 to 2, 2022 necause there is no more people in the office Until mow. i havent heard from your office anout the refund that i requested… worst ezperienced
Business response:
Menchie, thank you for posting your concerns online. We are sorry to read the inconvenience you had upon arrival and that we were unable to accommodate you this time. We assure you to review this matter with our front office associates. We regret any miscommunication with regard to the refund. Kindly know that the financial inquiries on reservations made through a third party, prepaid booking site, must be made through them and suggest you to get in touch with them. Your patience is appreciated, and we hope to regain your tr... read more
Conference stay The room had a strong odor upon entry that lingered the whole night. The bed was extremely uncomfortable. Very outdated. TV and internet went on and off, with TV picture turning off every 5 minutes.
Business response:
Noel, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The rooms are okay. The water pressure sucks I could barely take a shower it was so weak. Everything I stay here it’s always a problem. A dirty room, dirty sheets, smells bad, water pressure sucks… I mean I can go on and on but I’m homeless so when I’m gifted a place to stay for a night or so I can’t complain too much. But I mean I can because we pay for a standard that they aren’t even keeping up. I will definitely be writing their corporate office especially during these trying times with Covid.
Business response:
Please accept our apologies for the housekeeping and maintenance issues you experienced during your stay with us. It is never our intention to let down any of our guests, so we are truly sorry for not living up to your expectations. Your concerns have been addressed with the appropriate staff to make sure no future customer complaints are the same. Thank you for sharing your candid feedback. Sincerely, Hotel Management
No thanks. The heater sounded like an airplane starting it’s engine, so we had to turn it off to sleep. I was to tired to ask for a different room. The toilet ran constantly. Good water pressure in the shower. A bit run down.
Business response:
Thank you for posting a review of your recent stay. We sincerely apologize for the maintenance issues you encountered and for not meeting your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine checks throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts and we assure you we will. We hope you will consider giving our hote... read more
Frequently asked questions about Extended Stay America - San Ramon - Bishop Ranch - West
How is Extended Stay America - San Ramon - Bishop Ranch - West rated?
Extended Stay America - San Ramon - Bishop Ranch - West has a 3.3 star rating with 2,039 reviews.
When is Extended Stay America - San Ramon - Bishop Ranch - West open?
Extended Stay America - San Ramon - Bishop Ranch - West is open now. It will close tomorrow at 12:00 a.m.