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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a smoke smell in the room, the furniture was damaged and the room felt bare and empty. It looked like they were doing repairs to n all the rooms which would have been nice to know prior to booking.
Business response:
Dear Mark, Thank you for taking the time to give us feedback on your recent stay. We apologize for anything other than a completely satisfying stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so we can address it immediately. We aim to provide every guest with a quality experience and hope to have another opportunity to show you this commitment.Sincerely,Hotel Management
Like a cheap old apartment. Chipped counters, no coffee, no restaurant, no utensils, no plates, no pots and pans. "Breakfast" will be grab and go oatmeal and coffee set out on a little desk in the lobby. Pretty much "what not to do"
Business response:
Dear Leif, Thank you for your review. We apologize for any inconvenience caused during your stay. We are sorry to hear that you were unsatisfied with our amenities. Your feedback is important to us, and we will use it to improve the experience for our future guests.Sincerely,Hotel Management
No shampoo, coffee, tea cups or coffee maker. Had to go to the office to get them. Only three smallish pillows for two people. Had to go to the office to get another. Best to get a room close to the office!
Business response:
Dear Paul, Thank you for taking the time to share your review. We are sorry for the inconvenience you encountered during your stay. Brand standards require us to provide kitchenware and other complimentary toiletries and items at the front desk. We apologize if this was not informed to you upon checking in. We will be sure to instruct our associates to communicate this more clearly moving forward. We hope you will revisit us in the near future so we can deliver the exceptional stay you deserve.Sincerely,Hotel Management
Don’t know didn’t make it there
Business response:
Dear Steven, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for your inconvenience, and we hope you will allow us to welcome you on a future visit for a much-improved experience. Sincerely,Hotel Management
The room was not ready when I arrived. Then when I was able to get in my room there were no toiletries and under the bed was full of dog hair
Business response:
Dear Guest, thank you for taking the time to give us feedback on your recent stay. We are sorry that your room was not ready upon arrival, and we truly regret if we overlooked a few issues in the preparation of the room. We apologize for any inconvenience this caused. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. We hope to see you again on a future visit.Sincerely,Hotel Management
The room I had reserved was not available when we arrived. The room itself had an unusual rancid smell and there was no linen in the room for the sofa bed.
Business response:
Dear Mary, thank you for sharing your feedback. Please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service. We have also shared your feedback with our housekeeping team to ensure the room should be thoroughly checked before the a... read more
I got to the hotel for check-in and they told me they were overbooked and had no room available for me. They reserved a room for me at another Extended Stay a few miles away. The hotel we ended up at was dirty and the service was atrocious. But they did at least comp the room so that made me a little less angry.
Business response:
Dear Teresa, thank you for posting a review. It is disappointing to see such comments, as this is far from the experience we want our guests to have. We have noted your concerns and will share them with the concerned team members. Once again, we are sorry for letting you down, and we hope to have you back for the seamless stay you deserve. Thank you!Sincerely,Hotel Management
Reserved a king , arrived and was downgraded to a queen due to the property being over booked. Supposed to get a discount as a result but the charge hasn’t hit yet, so we will see …. The room smelled like bad spices and needed and update, the A/C was very loud . Will not stay there again.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted.
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.