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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needles found in the carpet, checked out early and the property is REFUSING any refund…. Awful- don’t ever go!!
Business response:
Dear Rebecca, Thank you for taking the time to rate our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience you were caused. Please be assured that we take your feedback seriously and will use it to improve our services. Please feel free to reach out to us at the hotel for any further queries. We would appreciate the opportunity... read more
Room was fine, but location severely understaffed at 7pm on a Friday evening (6 guests waiting in the lobby, phones ringing and the only employee on site was on lunch). Tried to resolve on site (received poor customer service) along with reaching out to the hotel chain (customer service not available on weekends or after 7pm EST). Waiting in a lobby as a solo female traveler for an extended amount of time without an ETA on help then being treated rudely by staff was definitely the low point of my trip.
Business response:
Dear Guest, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from our staff. We take our guest comments seriously, as they will help us enhance the experience for future guests. Please connect with us for further assistance on the said matter. Considering our comfortable room, please give us another opportunity to show you a better service.Sincerely,Hotel Management
The hotel property is right next to the freeway which is easy to get in and out. The hotel room is old. A lot of paint chipped, old furniture and appliances. Had zero kitchen accessories. There’s a bad smell when you get into the hallways, elevator and room. The free continental breakfast was pre-packaged muffin, granola bars, oatmeal and even pre-packaged coffee (instant coffee) :(
Business response:
Dear Reena, We appreciate your feedback regarding your recent stay, and we apologize for the concerns you experienced. It's great to see that you found our location convenient. However, we are truly sorry for the issues you encountered, such as the condition of the room, the lack of kitchen accessories, and the unpleasant odor. Please know that your comments will be shared with our team to address these concerns and make the necessary improvements. We would also like to mention that we offer kitchenware at the front desk to ... read more
Spend your money elsewhere The first room they gave us smells like urine. They did give us another room and felt a little better not much. The rooms were not cheap to start with totally not worth the money. The breakfast is a total and complete joke photo attached
Business response:
Dear James, We sincerely apologize for the issues you encountered during your recent stay with us. It's disheartening to read about the initial room conditions and the disappointment regarding our complimentary grab-and-go breakfast. When we receive such feedback, it is always reviewed with the appropriate teams for improvements. Please rest assured that we take your concerns seriously and are working diligently to address them to ensure a better experience for our guests. We hope you will consider giving us a future opportu... read more
Refund needed unsafe and unclean We asked for a handicap room, they refused to give us one at first saying they were full, I said I would go somewhere else and they had one available after all Someone in the parking lot was harassing the front lobby, asked for my phone and kept trying to talk to me while holding a knife. When I told the front desk they said they knew and he would be removed, I saw the same man coming out of his room the next morning The elevator stopped working and we were stuck for over an hour with no exit... read more
Business response:
Dear Guest, We appreciate you sharing your feedback about your stay at our hotel. We are genuinely sorry for the inconvenience you experienced with your room assignment and the frustrations caused by the elevator being out of service. The care of our guests is of utmost importance to us. We are looking into this matter, and we appreciate your patience. Again, we are sorry that this happened during your stay and hope you will revisit for the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.3 star rating with 1,616 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.