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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was an electrical fire in the ceiling near my room which the firemen could never find. I did not feel safe. So I vacated my room. The hotel did refund my money however.
Business response:
Sandy, thank you for staying with us during your visit to our area. We appreciate your review and hope you will accept our apologies for our shortcomings while you were here. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
Room smelled of smoke and there was vape smell emanating into our room, i complained and nothing changed. The worst experiences ive had at a hotel. The staff was responsive to my complaint, but a room change or refund was the correct plan of action. I almost left to sleep kn my car the smell was that bad
Business response:
We apologize for the smoke odor you encountered during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
No coffee in room. Breakfast was poor. Coffee and a granola bar! Won’t be back
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please reconsider staying with us again. Sincerely, Hotel Management
You get what you pay for The staff is very nice. Warning don’t stay on third floor it’s horrible a mix of cigarette smell and unidentifiable fowl smell. Our room was interesting to say the least the bathroom fan didn’t work the bed was uncomfortable and I think I might catch small poxs from the bedding. The bathroom shower head leaked and I am pretty sure we both caught a foot fungus from the bathtub.
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed... read more
Rooms are very dirty, floor is sticky, we had to change rooms because the first room was bad and ended up in the same condition room, hair everything and very dusty
Business response:
Thank you for the feedback. We apologize for the housekeeping issues you experienced your both rooms. Your concerns have been immediately brought to the attention of our team for review and action. We appreciate you bringing this to our attention and hope to have another opportunity to welcome you back to our hotel in the future. Sincerely, Hotel Management
disappointed I checked in after 4 pm and was given a dirty room. I was told it would take another 45 min for the room to be cleaned. I had an event to attend and this really affected my plans. I choose this hotel based on the location of my event, but next time I will stay somewhere else. Comfort and cleanliness outweighs location.
Business response:
Stacey, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great exp... read more
Mold was around the inside of the sink. The room stunk like cigarette smoke. The kitchen was so dated and old. Not worth $260 at all. Very disappointed.
Business response:
Thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We will also share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We value your comments and h... read more
The room was not ready and we had to wait an additional 2 hours. Then we came back to check in and the girl at the front desk said she was taking lunch and would check us in when she retired from her lunch break even though the room was finally ready. So rude and inconsiderate, especially since we are 73years old and had to wait in the lobby as she took her break....
Business response:
Thank you for posting a review of your recent stay. We are sorry for the unfortunate delay in getting your accommodations ready for your arrival. We also apologize you did not find our staff at their best. Our team genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Managemen... read more
Todo mal el cuarto no listo alas 4:30 pm el cuarto holia muy mal el refrigerador sucio la cortina orrible de de sucia y apestosa
Business response:
Thank you for your recent stay at our hotel. We apologize that your room was not ready for you when you arrived and for the cleanliness issues you experienced in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.