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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed Guest Very Disappointing! Most recently I checked in on these dates,01/01/2020, 12/31/2019, 03/07/2020 On 12/31/2019 ( New Years Eve) Was my first check in date Cleanliness was a 5 for a Stay America it's workable But Most definitely could be better this room is located on the Third Floor. 01/31/2020 Another Date I checked in, The TV in My room did not work or phone I couldn't reach Front Desk, I did go to the front desk to inform her that the TV was not turning on she asked if i unplugged it and she gave me ano... read more
Business response:
Virginia, thank you for choosing us once again. We are very sorry the rooms allocated to you were not in good condition. We have alerted our maintenance team about the tv, and they are fixing it immediately. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Heather didn’t work . Instead got cooler . Bathroom’s shower didn’t work . Breakfast was so bad .
Business response:
Thank you for visiting our hotel and for taking the time to write a review. Please accept our apologies that your room had a maintenance issue. We have shared your comments with our team so that corrective measures can be taken. We also regret the disappointment you had with our grab-and-go breakfast. Thank you again for your visit, and we hope you will return to our hotel the next time you are in the area. Sincerely, Hotel Management
Property was rundown. Staff was undermanned...onlyoneperson in whole hotel!!
Business response:
Thank you for being our guest. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry you did not experience our staff at their best. We will ensure they are well poised to serve every guest going ahead. Please revisit us soon. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
RUN! Room smelt like pee and floors were way over due for a cleaning. Someone left a bag around the smoke detector. Let’s put it this way my time in California was extended and I switched hotels. Beds were awful rooms were not clean at all. Staff was ok. The people staying there weren’t all there and probably are drug users.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Run down, AC inop staff seem standoffish, over all run down.
Business response:
Thank you for staying with us and posting a review. We are sorry for the disappointment you had with the overall condition of your property and regret the inconvenience it caused. Your concerns will be shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. We also apologize you did not experience our staff at their best. We will share your comments with them to ensure this does not repeat going forward. We hope you will reconsider a future stay as we would welcome th... read more
disgusting place to stay This was the worst place I have ever stayed. The pictures were a lie! It was absolute filth with dog hair in the bed.. cigarette burns on counters, floors and blankets, dogs barking two doors down, the lobby was filth, the walls had and elevator had big splatters like someone puked and nobody cleaned it, the desk clerk was gone when I arrived, I kept yelling for help and nobody came for a very long time from down a hall, she tried charging me 22.00 even though I booked online, they blocked all of my ... read more
Business response:
Thank you for your review. We are sorry for not living up to our commitment to clean and fresh accommodations during your visit. We are working with the housekeeping department to make sure all procedures are being followed, so this does not happen in the future. We also apologize this was not handled correctly by our front desk associate; we are taking measures to ensure the complete satisfaction of our valued guests going forward. We value your feedback and regret not meeting your expectations. We hope you will reconsider ... read more
Breakfast is a bag muffin or packaged oatmeal, nothing in the room to use for the kitchen. No glasses. No blankets.
Business response:
Stephanie, thank you for the feedback. We are sorry for the disappointment you had with our grab-and-go breakfast. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. Kindly note, as per our brand standard requirements, we keep the in-suite amenities at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. Hopefully, we will have the opportun... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.