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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bedding on one of the beds was dirty, bed was made but sheets not changed. Bathroom smelled like urine. Hallways stunk and definitely not a ‘smoke free’ place.
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
Business response:
we appreciate you taking the time to write a review about your stay with us at Extended Stay America. It is great to hear you liked your comfortable suite and fully equipped kitchen, along with our friendly staff. Thank you for being our guest, and we hope to see you again soon.
Smelly, cold. Chunks of food or vomit under the bed, the strong smell of men’s urine in the bathtub. Worst bedding ever, so thin and not at all warm...and no extra blankets in the room. No dishes, pans, even paper coffee cups or a coffee maker in a room with a kitchenette! That is SO dumb.
Business response:
Cynthia, thank you very much for being our guest. We apologize for the housekeeping issues in your suite. We will address this with our housekeeping team to take corrective actions. We hope you will give us a chance to redeem ourselves on a future visit. Sincerely, Hotel Management
Horrible Place Smelled like dirty ash tray from smoking. Dirty and beds were hard as a rock.
Business response:
Thank you for sharing your review. We are sorry you did not have a positive experience with us and regret the housekeeping issues you encountered. We have shared your concerns with the appropriate team to improve our service going forward so we can better serve our guests. Also, we are sorry for your discomfort with the mattress. We value your feedback and will share your comments with our leadership team. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
The room smelled like cigarette smoke and made our luggage smell like cigarette smoke. The room was also pretty run down. Staff was friendly and helpful.
Business response:
We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. On a positive note, it was good to know you liked our courteous staff. We hope to have another chance to welcome you on your return to the area. Sincerely, Hotel Management
Business response:
Keian, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Mark, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
This was the most disgusting place I have ever stayed at. You can tell no one cleaned the room before hand, all they did was fix the bed. Someone’s food was on the floor, drink spilt and sticky, a child’s toy left on the floor, hair I’m the bath tub as well as someone else’s bath water. Didn’t ever stay there after the first night because we were so disgusted. DO NOT RECOMMEND STAYING HERE
Business response:
Please accept our apologies for the housekeeping issues you had in your room, which made for a less than comfortable stay. Your experience is noted and has been brought to the attention of the appropriate department. We assure you that remedial steps are underway, so such issues do not repeat. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.