Extended Stay America - Santa Rosa - North

Business response:

Mike, thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Kindly note, in-room amenities and other items such as toiletries are available and complimentary at the front desk. Also, we will share your feedback with the appropriate individuals to improve our future guests’ experiences. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping double check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by having yo... read more

Business response:

Tom, thank you for staying with us and sharing a review. Please accept our apologies for failing to provide the spotless room you should always expect at our hotel. We aim to exceed our guests' expectations, and we're making adjustments to ensure what you experienced does not happen again. Our first priority is to provide each guest with an experience as perfect as possible, and we hope we will have another chance to prove that to you. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Sincerely, Hotel Management 

Business response:

Please accept our sincere apologies for the cleanliness and the maintenance issues you had in your room. We will address your concern with the appropriate individuals immediately to take corrective action so that it does not happen again. Once again we are sorry, and we hope that you will give us another opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management