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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not going back it is a large hotel and i asked for an early check it, about 2 or 3 hours. in that large hotel they did not have a room ready at 1pm. it is a little dingy. the full sized refrigerator is nice but strange that the kitchen has nothing to use. no silverware, plates, paper towels, bottle openers. the ac/heater did not work so no air circulation. the windows opened a little but not much air. for a large hotel they have one elevator. the "breakfast" is minimal muffins and oatmeal. they have coffee but no tea and no ... read more
Business response:
Dear brent, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. Please be assured that we will address this with the concerned team members for improvement, and we hope this unfortunate situation will not prevent you from sta... read more
Our room, especially the bathroom, was extremely dirty and looked like it had not been cleaned at all. Our bathroom sink was unusable because the drain was clogged/slow. The room smelled musty. Why have a kitchen in the room if you leave nothing in it to use? You can call to request items but there should be basic items in the room at all times. There wasn't even your typical single pod coffee maker in the room that even Motel 6 offers. Several people in and around the property that looked like they were on drugs. Trash ever... read more
Business response:
Dear Kristina, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
There was a smoke smell in the room, the furniture was damaged and the room felt bare and empty. It looked like they were doing repairs to n all the rooms which would have been nice to know prior to booking.
Business response:
Dear Mark, Thank you for taking the time to give us feedback on your recent stay. We apologize for anything other than a completely satisfying stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We appreciate you bringing this to our attention so we can address it immediately. We aim to provide every guest with a quality experience and hope to have another opportunity to show you this commitment.Sincerely,Hotel Management
Like a cheap old apartment. Chipped counters, no coffee, no restaurant, no utensils, no plates, no pots and pans. "Breakfast" will be grab and go oatmeal and coffee set out on a little desk in the lobby. Pretty much "what not to do"
Business response:
Dear Leif, Thank you for your review. We apologize for any inconvenience caused during your stay. We are sorry to hear that you were unsatisfied with our amenities. Your feedback is important to us, and we will use it to improve the experience for our future guests.Sincerely,Hotel Management
No shampoo, coffee, tea cups or coffee maker. Had to go to the office to get them. Only three smallish pillows for two people. Had to go to the office to get another. Best to get a room close to the office!
Business response:
Dear Paul, Thank you for taking the time to share your review. We are sorry for the inconvenience you encountered during your stay. Brand standards require us to provide kitchenware and other complimentary toiletries and items at the front desk. We apologize if this was not informed to you upon checking in. We will be sure to instruct our associates to communicate this more clearly moving forward. We hope you will revisit us in the near future so we can deliver the exceptional stay you deserve.Sincerely,Hotel Management
Don’t know didn’t make it there
Business response:
Dear Steven, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. We apologize for your inconvenience, and we hope you will allow us to welcome you on a future visit for a much-improved experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.3 star rating with 1,616 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.