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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk clerks were rude! Acted unprofessional and looked unhappy… I will never stay at your property again. The room was dirty. I checked in on line and had to come 3 hours later to get our room which was at 8 pm in the evening. I had to use a towel to wipe the floors down before I took my shoes off!UNACCEPTABLE!
Business response:
Lisa, thank you for sharing your review. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize this was not your experience. We will discuss your concern with the appropriate team to ensure we better serve our guests. We are also sorry for the cleanliness issue you encountered in your suite and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We hope you will co... read more
Smelled like smoke. The free breakfast was more like a mini snack table. There was blood on my pillow case but the staff was nice.
Business response:
Anna, thank you for choosing our hotel and taking the time to share your review. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We have also taken note of your additional comments regarding the breakfast we serve, and we will discuss your feedback with our food ad beverage department to enhance our guest experience. We appreciate your patience an... read more
Dirty bedding
Business response:
Mark, thank you for your candid evaluation. We apologize for not providing the refreshing room you were expecting upon arrival. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
The bed was uncomfortable, the room smelled like dog pee. I did feel safe, there were cops in and out. The “breakfast” was granola bars that were stale. Would not stay here again.
Business response:
Kandace, thank you for your honest evaluation. We regret not meeting your expectations with the breakfast and that our bed was not to your comfort. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We also apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Si... read more
Not Clean! I travel to Santa Rosa for work and was getting tired of eating out. This extended stay appealed to me because it had a full kitchen. When I arrived the lobby was "okay", but felt old and dingy. The receptionist was polite and check in was fine. I was informed that if i wanted to use any cooking supplies, I would need to request them in advance. The elevator and hallway smelled of stale smoke. I finally got to my room and the comforter had a stain on it, I took it off as a arrived around 11pm. The room had very wo... read more
Business response:
Thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the concerns you outlined and make sure the problems are resolved immediately. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
There were several cars parked outside that looked like they had homeless people or hoarders living in them. The parking lot smelled bad for that reason. The manager changed our room type without notifying us, because they overbooked. As soon as we exited the elevator on our floor, it reeked of weed. Our room smelled like someone had smoked cigarettes in there recently. The emergency sprinkler in the bathroom was filthy.
Business response:
Vincent, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the smoke smell you encountered. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
We chose and opted for a non smoking room, but we may as well have been smoking ourselves. The room and bedding reeked of cigarette smell as did the rest of the facility. For the price of the rooms I would have expected much better presentation and facility. There were drug addicts and abandoned cars on the lot. Didn’t feel safe.
Business response:
Thank you for your review. Please accept our apologies for the disruption to your stay caused by the smell of smoke. While smoking is allowed in certain areas, it should never interfere with our guests having an excellent stay. Your feedback will be shared with our housekeeping team to prevent such problems going forward. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience. Sincerely, Hotel Management
Dirty, old furniture, broken abandoned cars in parking lot, druggies in open spaces
Business response:
Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
The entire hotel smelled like cigarette smoke. Our room smelled like marijuana and cigarette smoke. There was some remnants of marijuana on the table.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.