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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
After checking into my room. I found left over trash in my room. A used news paper still left on my night stand. A pair of dirty socks was behind the tv. And a used water bottle under the bed. And the smell was horrible.
Business response:
Kayla, thank you for the feedback. We are sorry for the odor and cleanliness issue you encountered in your room and regret the inconvenience it caused. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
BUGS EVERYWHERE my room was on the third floor, I had ANTS CRAWLING ON ME SVERAL TIMES DURING THE NIGHT. I was having to get up FOUR different times to KILL THEM
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
This is a complete waste of money. Compare it to a motel 6 when shopping. It looks decent online but there are virtually no frills to speak of. BUDGET hotel.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I won’t stay in the place next time smells bad, no hair dryer
Business response:
Thank you for the feedback. We are sorry for the odor issue you encountered and regret the disappointment you had with our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The desk clerk was nice enough. Room was horrible. Smelled like urine, and generally dirty. Rate was outrageous but had been in the road for a long time, arrive later in the evening so didn’t want to look for another hotel. In hindsight I should have. Literally worst hotel I have ever stayed at!
Business response:
Stephanie, thank you for your comments. We are sorry for the odor issue you encountered in your room and regret your stay was not a pleasant one. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same problem. We hope to host you again in the future so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.