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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Crappy room with no amenties No amenties unless you are paying extra for it like Hair Dryer pots and pans utinels for the kitchen. Telephone didn't even work in the room. Thats 2nd time we have stayed at hotel like this that there has been a problem. Why am i paying $118.06 for a room that has nothing in it to use it do i have to bring my own stuff so i am not charged extra to use it.
Business response:
Stacy, thank you for choosing our hotel. We are sorry we did not meet your expectations with regard to the price of your suite. Not only do we work hard to provide outstanding guest service, we offer many complimentary amenities such as breakfast and other amenities to ensure our guests experience a great stay at a great price. In addition, we regularly review our rates to ensure that we are competitive with other area hotels. We hope to have the opportunity to “wow” you on a future visit. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Brianna, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Over priced, grimy, nice staff Staff were accommodating and helpful. The shower grout had mold growing in it. Shampoo bottle was empty. The room had a musty smell. Went for “grab and go” breakfast at 730 and there was nothing left. And the area was littered with garbage and spills
Business response:
Lindsay, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
I don’t recommend this place. Their are nicer accommodations elsewhere.
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
BEWARE DO NOT stay at this hotel. I stayed here with some friends to spend the day wine tasting and picking up wine from a local winery I am a member of. After coming home from the day I placed my wine shipment (3 bottles) in the fridge. Upon leaving in the morning I forgot to grab the wine. As soon as I realized, a few hours later, I called the hotel immediately. The girl at the front desk was very rude, and just said that they already cleaned the rooms and would have thrown everything away. She would not even check. I und... read more
Business response:
Thank you for being our guest and for taking the time to leave feedback. We apologize for the unfortunate incident of you losing your personal items. Please be assured that we are investigating this issue. Any property left behind in the room is always brought down to the reception area when rooms are serviced, and we hold it for 60 days. Our staff is well-trained in these procedures and reliable to follow through. We apologize again, and we hope you will consider giving us another chance to make a better impression in the f... read more
Will NOT be back! We will never come back to this hotel again! We had a group of 6 with 3 rooms rented for the evening and everyone felt the same way. We had all drove over 3 hours to get there and once we arrived we were met with an extremely rude staff. I understand check-in time, however I have stayed at many hotels that are more than happy to accommodate an early check-in if they have rooms available. We had all arrived at 2:30PM (check-in was at 3PM) and were told the rooms were not ready, understandable, but we could p... read more
Business response:
Tiffany, thank you for reviewing your stay. Please accept our apologies for the service issue you encountered and for the difficulties you had while you were here. We assure you that we have discussed your feedback with the concerned departments, and we’re taking immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
had to wait over 40 minutes to check in - was supposed to be at 3:00 pm.
Business response:
Joann, thank you for taking time to share your comments about your stay with us. We apologize for the delay you experienced at the time of check-in. We understand the frustration, but rest assured, your feedback has been shared with the appropriate team. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.