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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was not up-to-date it had horrible smells and the staff were very interested
Business response:
Thank you for being our guest. We are sorry we could not provide you with an up to date experience and the smell compromised your visit. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
👎-Dirty floors in room, left residue on sheets! -the halls smell like stinky feet -1 bar soap, no hair conditioner, missing hair dryer/iron -Only 1 bath towel/hand towel...no wash rag in room. -Hotel not updated -Breakfast was Cheap muffins & granola bars-ran out of these -Only cleans rooms once per week. We ✅out after 1st night! Was booked for 4 nights!! 👍3 miles north, we stayed at a much nicer, updated, hotel with a full, wonderful breakfast, fresh fruit baskets in lobby, & fresh, iced fruit infused water...for $30 more... read more
Business response:
We sincerely apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk complimentarily. Please consider giving us a chance to improve our impression on ... read more
The room Smelled like fish and the sheets were dirty
Business response:
Antonio, thank you for your feedback. We apologize for the cleanliness and odor issues you experienced in your room. Please be assured that we have discussed your concerns with our housekeeping team and has asked them to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed is always available so we would have been happy to move you to another room if you had alerted us. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The staff left me standing, waiting to check in, while they complained between themselves about management- there was not even a plastic cup to use - to get any cup ide need to pay, same with coffee maker. The bedding was filthy, visible spots on spread, and sheets.
Business response:
Jennifer, we are sorry for the service issue you experienced on arrival and for the cleanliness issue you had in your room. Your feedback has been shared with the appropriate team so that we can improve our service moving forward. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. ... read more
Room smelled like marijuana, plastic bag over the smoke detector. The place is over run with all of the temporary workers rebuilding houses in the area.
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Our management team has been made aware of your concerns, and we will certainly be following up with our housekeeping supervisor as well as our entire cleaning staff. Additionally, we appreciate you bringing the maintenance issues to our attention. It is always our goal to have everything functioning properly as soon as we are made aware of an issue, so we thank you for letting us know. Thank you again for being o... read more
Poor condition of the rooms. Broken windows & the smell of smoke throughout.
Business response:
Jim, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Fountain grove is defiantly not the They couldn’t find our reservation , tried to charge us more than what was agreed . Then gave us a room . Which we walked into already sleeping in . Then was told their upgrading is from a room with a queen to a room with two double beds . How that’s an upgrade I’ll never understand . Then I was told that the bedding was missing from one of the beds . The desk clerk made no attempt to fix the bed prior to us using this room . It was 1:00 am by the time we got into this half made room with ... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Terrible management!!! Extremely rude I was booked into my room and sent to a room with a bed unmade and dirty towels on the floor. I went down and asked for a new room and the “manager” heather was extremely rude. Acting as if I was making more work for her by asking for a room that had been cleaned since the last guests were there. I finally was given a room that smelled like cigarettes. Scared every time I walked to my room from the drug addicted tenants hanging out in the hallways. Terrible experience
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
A/C was not working and room temperature was unbearable....ultimately repaired by friendly staff member but unpleasant until repaired.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your feedback will help us provide better future guest experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.