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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Unclean dump... for $160.00 a nite..... May be because of all the folks who were burned out of their homes who had to stay there that they had no time for facilities work. Room not at all clean. pieces of food under and by the side of the bed. Microwave with spilled coffee in it.
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Lack of security I was harassed by a man when I got onto the elevator on the second floor of the hotel and he deliberately startled me. Then he ran down the back stairs and met me at the elevator door and continued to say annoying things. I had to go to work in the hospital across the street so I went out to my car and he followed me briefly, when I returned at 3:30 am that same man was waiting in the foyer. I was unable to return to my room so I called the person on night duty when I returned to the hospital and asked her t... read more
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Extended stay MOTEL No ice on premises what so ever , carpet was dirty, cigarette butts in toilet and smelt like someone just left room and we checked in around 930 pm . Derelicts hanging around the parking lot smoking and drinking. This should be a MOTEL at 43.00 a night NOT 143.00 A night what a rip off.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. As we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We truly regret the inconvenience it caused. We hope you will consider and... read more
No sleep. Constant noise throughout the night. No front desk employees during the night.
Business response:
Thanks for reviewing your stay with us! We apologize that you were disturbed by the noise from other guests. Your comments remind us there is always a need for improvement and your feedback will be reviewed with our engineering team. We hope you will come back and see us the next time you are in the area. Sincerely, Hotel Management
A outdated hotel showing its age. Outdated hotel. Repairs or maintenance made by a 8yr old. Room had a no working thermostat
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider giving our hotel another chance so... read more
Thoughts First time at this hotel chain. It wS ok but a bit to downtrodden for me to use it again.
Business response:
Thank you for choosing our hotel. We are disappointed to know that we did not live up to your expectations, and we truly hope you will consider being our guest when you return to the area. Sincerely, Hotel Management
The entire hotel smelled like both cigarette smoke and marijuana.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
UCK! Room was dirty, never cleaned from previous customers
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.