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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pricey dump No hair dryer in room all flouresent lighting.when returned back to hotel from a wedding, three employees were taking their cigarette break at the front door. Coffee in morning offered only flavored coffee mate for cream. If it was totally inexpensive I would say you get what you pay for, but it was over $240 a night. Only one night thank goodness
Business response:
Tracy, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
They didn’t have standard amenities like Lotion and Hair Dryers in the room.
Business response:
Thank you for your review. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we hope to see you again soon. Sincerely, Hotel Management
Dissatisfied Customer Although the room was adequate, the customer service that we receive was horrible. When we arrived at the hotel, there was no one at the counter. We waited 20 minutes until we finally found someone that worked in the hotel, only to be told that the front desk representative was with a customer and then he walked away and left. We waited an additional 15 minutes when the representative came to the front desk from the back room. it was apparent that she (Whitney) was not with a customer. She never apologi... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Stinky air quality Stinky ambience This facility cares NOT for non-smokers. The halls, walls, carpets & bedding reek - “...but it’s legal” was the desk clerk comment. Pot smells permeated this location.
Business response:
Thank you for your review. We apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
No ice 30 min check in, kitchen had nothing in it not even a glass.they had no ice also no hair dryer
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, ... read more
They didn’t honor my reservation I reserved the room through Expedia and upon arrival at 10:00 pm they told me that they didn’t have a room for me, they accidentally overbooked the hotel. There was garbage and broken equipment in the hallways and don’t be fooled by “free breakfast”, it’s a NutriGrain bar and packaged muffin.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodati... read more
Horrible and understaffed This is by for the WORST place I have ever stayed out. Understaffed, front desk couldn't crack a smile, sent me to a room that was used by previous guest and never cleaned, the place had a bad fish smell, bed was NOT a queen maybe a full at its best, continental breakfast was coffee and a granola bar. I could say more but why bother. Never again..!
Business response:
Connie, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Horrible stay Most uncomfortable bed, cheap worn bedding including sheets, pillows and comforter. Bedside lamp had the lightbulb hanging which I realized was like that because of a short in the wiring, tv remote barely worked. Upstairs tenant decided to have a fight at 1 am. Nobody at the front desk between 7-720 am the next morning for checkout and so I had to just leave my key.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Bad service upon checkin.
Business response:
Roman, thank you for sharing your review of our hotel. We are sorry for the issues you experienced during your check-in and you felt our staff was not responsive. Our goal is to provide outstanding service, and we continually strive to improve our efforts. Your feedback is important to us, and we look forward to making your next stay even better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,587 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.