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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not recommend this hotel to anyone! Take my advice Expedia, take it off of your site! Poor area, poor service, NOISE!!
Business response:
Dave, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
From 8 pm until midnight the noise from the third floor was unbearable. Sounded like a bunch of adults playing dodge ball without stop. There was no phone in the room, no alarm clock, no radio, and no role of toilet paper on the missing bar on the paper holder--had to unwrap spare paper. Rugs were dirty. Towels and bed sheets old. Borrowed
Business response:
Earl, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to thi... read more
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Wouldn't recommend it. We made our reservation through Orbitz, which was easy. When we got there, we could not change anything about our reservation. There was a kitchen in the the room and it was not stocked, completely bare. We asked about this and were told we have to specify that we wanted dishes, etc. when we made the reservation. There was no place to do this on the Orbitz site. We also were told by the night person that we could order it in the morning. We went down to the from desk the next day and we waited while th... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Booked a nonsmoking room but given smoking room and it smelled awful; the tv didn’t work; had to go to front desk to get supplies. Very disappointing experience :-(
Business response:
Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
Pricey dump No hair dryer in room all flouresent lighting.when returned back to hotel from a wedding, three employees were taking their cigarette break at the front door. Coffee in morning offered only flavored coffee mate for cream. If it was totally inexpensive I would say you get what you pay for, but it was over $240 a night. Only one night thank goodness
Business response:
Tracy, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
They didn’t have standard amenities like Lotion and Hair Dryers in the room.
Business response:
Thank you for your review. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. We will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we hope to see you again soon. Sincerely, Hotel Management
Dissatisfied Customer Although the room was adequate, the customer service that we receive was horrible. When we arrived at the hotel, there was no one at the counter. We waited 20 minutes until we finally found someone that worked in the hotel, only to be told that the front desk representative was with a customer and then he walked away and left. We waited an additional 15 minutes when the representative came to the front desk from the back room. it was apparent that she (Whitney) was not with a customer. She never apologi... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Stinky air quality Stinky ambience This facility cares NOT for non-smokers. The halls, walls, carpets & bedding reek - “...but it’s legal” was the desk clerk comment. Pot smells permeated this location.
Business response:
Thank you for your review. We apologize for the smell of smoke you encountered in your room. We work hard to provide a clean & comfortable environment, and we are sorry the smell compromised your experience. We will follow up with our housekeeping team regarding your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.