This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor condition of the rooms. Broken windows & the smell of smoke throughout.
Business response:
Jim, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Fountain grove is defiantly not the They couldn’t find our reservation , tried to charge us more than what was agreed . Then gave us a room . Which we walked into already sleeping in . Then was told their upgrading is from a room with a queen to a room with two double beds . How that’s an upgrade I’ll never understand . Then I was told that the bedding was missing from one of the beds . The desk clerk made no attempt to fix the bed prior to us using this room . It was 1:00 am by the time we got into this half made room with ... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Terrible management!!! Extremely rude I was booked into my room and sent to a room with a bed unmade and dirty towels on the floor. I went down and asked for a new room and the “manager” heather was extremely rude. Acting as if I was making more work for her by asking for a room that had been cleaned since the last guests were there. I finally was given a room that smelled like cigarettes. Scared every time I walked to my room from the drug addicted tenants hanging out in the hallways. Terrible experience
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
A/C was not working and room temperature was unbearable....ultimately repaired by friendly staff member but unpleasant until repaired.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Your feedback will help us provide better future guest experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I would not recommend this hotel to anyone! Take my advice Expedia, take it off of your site! Poor area, poor service, NOISE!!
Business response:
Dave, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
From 8 pm until midnight the noise from the third floor was unbearable. Sounded like a bunch of adults playing dodge ball without stop. There was no phone in the room, no alarm clock, no radio, and no role of toilet paper on the missing bar on the paper holder--had to unwrap spare paper. Rugs were dirty. Towels and bed sheets old. Borrowed
Business response:
Earl, thanks for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to thi... read more
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Wouldn't recommend it. We made our reservation through Orbitz, which was easy. When we got there, we could not change anything about our reservation. There was a kitchen in the the room and it was not stocked, completely bare. We asked about this and were told we have to specify that we wanted dishes, etc. when we made the reservation. There was no place to do this on the Orbitz site. We also were told by the night person that we could order it in the morning. We went down to the from desk the next day and we waited while th... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Booked a nonsmoking room but given smoking room and it smelled awful; the tv didn’t work; had to go to front desk to get supplies. Very disappointing experience :-(
Business response:
Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,587 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.