This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice 30 min check in, kitchen had nothing in it not even a glass.they had no ice also no hair dryer
Business response:
Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, ... read more
They didn’t honor my reservation I reserved the room through Expedia and upon arrival at 10:00 pm they told me that they didn’t have a room for me, they accidentally overbooked the hotel. There was garbage and broken equipment in the hallways and don’t be fooled by “free breakfast”, it’s a NutriGrain bar and packaged muffin.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Please consider giving us another chance to prove we are up to the task of delivering excellent service and accommodati... read more
Horrible and understaffed This is by for the WORST place I have ever stayed out. Understaffed, front desk couldn't crack a smile, sent me to a room that was used by previous guest and never cleaned, the place had a bad fish smell, bed was NOT a queen maybe a full at its best, continental breakfast was coffee and a granola bar. I could say more but why bother. Never again..!
Business response:
Connie, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Horrible stay Most uncomfortable bed, cheap worn bedding including sheets, pillows and comforter. Bedside lamp had the lightbulb hanging which I realized was like that because of a short in the wiring, tv remote barely worked. Upstairs tenant decided to have a fight at 1 am. Nobody at the front desk between 7-720 am the next morning for checkout and so I had to just leave my key.
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Bad service upon checkin.
Business response:
Roman, thank you for sharing your review of our hotel. We are sorry for the issues you experienced during your check-in and you felt our staff was not responsive. Our goal is to provide outstanding service, and we continually strive to improve our efforts. Your feedback is important to us, and we look forward to making your next stay even better. Sincerely, Hotel Management
Not Good I was placed in a room right next to a room with people partying LOUDLY. the hotel was mostly empty so I do not understand why I was put right next to another guest. the front desk clerk was rude and behaved as if I was putting him out (perturbed to have to do his job). Thin blankets. I was cold. the only option was to put on the LOUD heater. there were people just hanging out in the parking lot. I did not feel safe here. I will not be staying here again.
Business response:
Thank you for writing about your stay. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. We're terribly sorry for the disruptions and hope that you'll consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
Facilities could be nice if cleaned The room was not very clean. Carpets needed vacuuming, the elevator was filthy with handprints everywhere. The towels we're badly stained and very thin.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
It is heart breaking to spend 128$ on a room and have all the hallways smell, very uncomfortable bed and the lady in the office looked and acted like she was on meth. Worst place I’ve stayed in for that price.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
This hotel is full of meth addicts. Do not stay there!!!!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.