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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Few available options. I failed to reserve a night at the regular hotel I stay at in Santa Rosa, so when I got there, every hotel in town was booked. This hotel seemed ok from the pictures and the price told the story of a decent hotel as well. I should have went with my gut and stayed in a neighboring city with more available options. The hotel did look nice as I pulled up later in the evening. The outside looked updated and the grounds were well maintained. I walked in and stood at the counter for a few minutes saying "Hel... read more
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Oversold rooms The hotel was oversold by 5 rooms and no room was available when I arrived. What a surprise!
Business response:
Please accept our sincere apologies for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. We occasionally have guests who stay over without prior notification, and this is what happened on the day of your arrival. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we apologize. Please give us another opportunity as we would love to make it up to you and provide you an enjoyable sta... read more
Worse experience ever! Our room reservation we made over a week ago was no longer available when we checked in at 1am. No reason given except "call Expedia sir"! Ended up sleeping in our car because neither the hotel, Expedia, or hotels.com could help us! Great customer service to all of you!
Business response:
Joe, it is disheartening to read you had difficulties with your reservation with the third party website. This is not the level of service we provide and it certainly doesn’t match our standards. Your comments are appreciated, and it has initiated additional training for our associates as we continuously improve. We deeply regret the inconvenience caused, and please consider giving us another opportunity so we can show you the example of our hospitality. Sincerely, Hotel Management
READ REVIEWS & DO NOT STAY HERE I don't even know where to start with this place. My husband and I walked in at 11pm. There was a long line waiting to check in. The guy at the front desk was extremely unprofessional talking in ghetto slang with these two gangster kids. Took FOREVER to check them in because he knew them. After like 20 minutes, we get to the front and he goes "oh yea, y'all are relocated, you need to call hotels.com" and he walks away. The lady was not very pleasant either. We HAD to stay in that area because ... read more
Business response:
Please accept our sincerest apologies for not matching our typical level of standards. We never compromise on the courteous customer service for which our entire staff is trained for, and we can assure you we will redouble our efforts to ensure this does not happen again. We deeply regret the inconvenience you encountered with your reservation, and please consider being our guest again so we can accommodate you with the much better experience you deserve. Sincerely, Hotel Management
Started out taking long time to check in and then went down hill Shower curtain and rod were missing and hair dryer was ripped from wall. Curtain was never replaced
Business response:
Please accept my apology for not living up to your expectations during your visit. We are extremely sorry for the inconvenience caused in your room and with the amenities we offer. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Would not let me check in I missed my flight and was a few hours late and they gave away my room and they were sold out !! Orbitz fixed the problem and got me into another hotel But the staff were not sympathetic at all and seemed to make no efffort to help
Business response:
Thank you for your feedback. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can better demonstrate our comm... read more
Expensive and unkempt Terrible breakfast, no fruit, cheap muffins, cheap granola bars, no hot water for the oatmeal. The counter didn't look clean. Front desk looks abandoned, staff hides behind a wall, nobody is there to greet guests. The room had big stains on the carpet, the bedding and furniture looked old, not enough coat hangers in the closet, no hair dryer, kitchen didn't have dishes, cups or utensils. Overall the hotel looked unkept. Not a good impression.
Business response:
Thank you for being our guest. We regret and apologize for all the inconveniences you encountered while here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Looks nice on the outside but is run-down inside Bare minimum room. Yes, there is a kitchenette but zero dishes. No coffeepot, either. Cost nearly $200 for one night with a dog and while the outside looks like a quality hotel, the inside was rundown and cheaply furnished. The room was clean but the thermostat didnt work and i bately got luke warm water. I also did not feel overly safe inside my room even though the location was decent. "Breakfast" consisted of little cheap muffins, granola bars, instant oatmeal and coffee/te... read more
Business response:
Amber, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all of our guests. We deeply regret the inconvenience caused, and please give us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Business response:
Thank you for evaluating our hotel. We’re extremely sorry that you had a negative experience here. We value you as a guest and hope you will consider giving us another try so that we can provide you with a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.