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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never Again Never again will I stay in Extended Stay because of our bad experience on this hotel. It took us half an hour to check-in, we smelled smoke in the hall way and it seeped in our non-smoking room, they shut down the water in the entire hotel from 9pm-2am one night because of a broken pipe, they haul their mound of trash in the morning on the same elevator used by guests (there were drippings coming from the trash).
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all our guests. We deeply regret the inconvenience caused, and please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Sleepless in Santa Rosa Between the child's blanket smelling like vomit that was left in the hallway, the overwhelming cooking smells from every part of the planet, the dogs running up and down the hallway in the middle of the night while being chased by laughing people who managed to slam every door for over 45 minutes (causing my young child to have nightmares of wild dogs attacking), the cigarette burns on the counters, broken furniture and utter lack of sleep created from all of the aforementioned and more - I would not ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, ... read more
They tried to cancel my reservation 1 hour before I checked in.
Business response:
We are disappointed to learn about the challenges you experienced during check-in. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. We greatly appreciate you taking the time to let us know. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, General Manager
Business response:
John, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
The room was not what i was expecting when we arrived the room had smoke smell. We had to request air freshener. The counters were dirty and the room was in pretty bad shape the bed and pillows had sevral stains on them that were uncomfortable to lay in :(. The next morning while i was getting ready for the day i needed a iron i looked for one all around the room and could not locate one.. When i went down to the lobby i asked them if they had one that i could take back up to my room.. After they went and looked for one for ... read more
Business response:
Eduardo, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Utterly disappointing. Dirty, sketchy. -No amenities (no pots, pans, dishes, utensils, napkins... nada). Bare shelves. An electric range but no way to use it. -Difficult parking. -Pervasive smell of tobacco and marijuana IN THE HOTEL. Every day, every hour. -Broken thermostat. I had to buy my own batteries and learn to re-program on my own, as staff was of no help. -No visit from house keeping the entire six days I was there. -Several doors broken, i.e. key card wouldn't work. Noticed that other residents were propping open ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
they were overbooked so sent us to another location
Business response:
Robert, we appreciate you taking the time to provide feedback, and we regret our hotel was overbooked, and we were unable to accommodate you. We are terribly sorry for this inconvenience and hope you will choose us in future. Sincerely, General Manager
felt very unsafe. police showed up at the hotel.
Business response:
Christina, thank you for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees, and we work very closely with the local Police Department to keep all of our guests safe and secure during their stay. However, we are sorry if any inconvenience was caused while you were here. We hope to welcome you back soon. Sincerely, General Manager
I should have read the reviews BEWARE ‼️ I should've read the reviews the management here is ridiculous extremely rude and extremely unhelpful the rooms are really below average and dirty I made a mistake by staying here and I will never do it again read the reviews the hotel responses are the best were sorry and we're going to look into it and we are going to talk to our staff Get real ~~ ::stay away from this place ::
Business response:
Please accept my apologies for failing to provide you with an outstanding stay at our hotel. We appreciate your business and value you as a guest. We hope you will consider coming back and giving us the chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,486 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.