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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not let me check in I missed my flight and was a few hours late and they gave away my room and they were sold out !! Orbitz fixed the problem and got me into another hotel But the staff were not sympathetic at all and seemed to make no efffort to help
Business response:
Thank you for your feedback. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can better demonstrate our comm... read more
Expensive and unkempt Terrible breakfast, no fruit, cheap muffins, cheap granola bars, no hot water for the oatmeal. The counter didn't look clean. Front desk looks abandoned, staff hides behind a wall, nobody is there to greet guests. The room had big stains on the carpet, the bedding and furniture looked old, not enough coat hangers in the closet, no hair dryer, kitchen didn't have dishes, cups or utensils. Overall the hotel looked unkept. Not a good impression.
Business response:
Thank you for being our guest. We regret and apologize for all the inconveniences you encountered while here. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Looks nice on the outside but is run-down inside Bare minimum room. Yes, there is a kitchenette but zero dishes. No coffeepot, either. Cost nearly $200 for one night with a dog and while the outside looks like a quality hotel, the inside was rundown and cheaply furnished. The room was clean but the thermostat didnt work and i bately got luke warm water. I also did not feel overly safe inside my room even though the location was decent. "Breakfast" consisted of little cheap muffins, granola bars, instant oatmeal and coffee/te... read more
Business response:
Amber, please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all of our guests. We deeply regret the inconvenience caused, and please give us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
Business response:
Thank you for evaluating our hotel. We’re extremely sorry that you had a negative experience here. We value you as a guest and hope you will consider giving us another try so that we can provide you with a better experience. Sincerely, General Manager
Never Again Never again will I stay in Extended Stay because of our bad experience on this hotel. It took us half an hour to check-in, we smelled smoke in the hall way and it seeped in our non-smoking room, they shut down the water in the entire hotel from 9pm-2am one night because of a broken pipe, they haul their mound of trash in the morning on the same elevator used by guests (there were drippings coming from the trash).
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience to all our guests. We deeply regret the inconvenience caused, and please give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Sleepless in Santa Rosa Between the child's blanket smelling like vomit that was left in the hallway, the overwhelming cooking smells from every part of the planet, the dogs running up and down the hallway in the middle of the night while being chased by laughing people who managed to slam every door for over 45 minutes (causing my young child to have nightmares of wild dogs attacking), the cigarette burns on the counters, broken furniture and utter lack of sleep created from all of the aforementioned and more - I would not ... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, ... read more
They tried to cancel my reservation 1 hour before I checked in.
Business response:
We are disappointed to learn about the challenges you experienced during check-in. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. We greatly appreciate you taking the time to let us know. It would be our pleasure to welcome you back the next time you return to the area. Sincerely, General Manager
Business response:
John, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
The room was not what i was expecting when we arrived the room had smoke smell. We had to request air freshener. The counters were dirty and the room was in pretty bad shape the bed and pillows had sevral stains on them that were uncomfortable to lay in :(. The next morning while i was getting ready for the day i needed a iron i looked for one all around the room and could not locate one.. When i went down to the lobby i asked them if they had one that i could take back up to my room.. After they went and looked for one for ... read more
Business response:
Eduardo, please accept my apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,587 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.