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Extended Stay America - Santa Rosa - North
- Hotels
- Santa Rosa, CA
About this business
Location details
100 Fountaingrove Parkway, Santa Rosa, CA, 95404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Utterly disappointing. Dirty, sketchy. -No amenities (no pots, pans, dishes, utensils, napkins... nada). Bare shelves. An electric range but no way to use it. -Difficult parking. -Pervasive smell of tobacco and marijuana IN THE HOTEL. Every day, every hour. -Broken thermostat. I had to buy my own batteries and learn to re-program on my own, as staff was of no help. -No visit from house keeping the entire six days I was there. -Several doors broken, i.e. key card wouldn't work. Noticed that other residents were propping open ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
they were overbooked so sent us to another location
Business response:
Robert, we appreciate you taking the time to provide feedback, and we regret our hotel was overbooked, and we were unable to accommodate you. We are terribly sorry for this inconvenience and hope you will choose us in future. Sincerely, General Manager
felt very unsafe. police showed up at the hotel.
Business response:
Christina, thank you for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees, and we work very closely with the local Police Department to keep all of our guests safe and secure during their stay. However, we are sorry if any inconvenience was caused while you were here. We hope to welcome you back soon. Sincerely, General Manager
I should have read the reviews BEWARE ‼️ I should've read the reviews the management here is ridiculous extremely rude and extremely unhelpful the rooms are really below average and dirty I made a mistake by staying here and I will never do it again read the reviews the hotel responses are the best were sorry and we're going to look into it and we are going to talk to our staff Get real ~~ ::stay away from this place ::
Business response:
Please accept my apologies for failing to provide you with an outstanding stay at our hotel. We appreciate your business and value you as a guest. We hope you will consider coming back and giving us the chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, General Manager
Never stay here! seedy people! not safe! not as advertised, this place is not safe. dirty, you dont even get daily housekeeping unless you ask. refrigerator and thermostat did not work. no untensils in kitchenette. you have to ask at yhe desk. bad customer service.
Business response:
We truly regret not living up to your expectations during your visit. We apologize for the issues you encountered which led to your disappointment. Your concerns will be shared with the respective teams in an effort to improve our guest experience. Being an extended stay property our services are designed for guests staying seven or more nights, respecting their privacy of home-like living, so our housekeeping is done on a weekly basis and kitchenware is kept at the front desk. We value your business and hope you will consid... read more
The room has a very unpleasant smell, dirty carpets, empty bottles of toiletries. The room doesn't have the bedside table.
Business response:
Jordan, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately we fell short, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Its just a standard place to stay. Nothing special.
Business response:
Thank you for choosing to stay at our hotel. We are pleased to know you enjoyed your overall stay. However, I am sorry for not meeting some of your expectations in regard to your stay and regret the inconvenience was caused. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Bad hotel I was not happy, when I got there the receptionist told me they did not have any non smoking room I pay for a non smoking room so I had no choice other than stay there, he told me if I did not wanted I could go and look for another hotel , it was 9:30pm at night I had to get up early next morning so ofcourse I did not have the time to go out and look for another hotel, bad experience.
Business response:
Eddie, please accept our sincere apologies for not providing the room of your choice and even more, for the less than positive experience with our front desk associate. We have customer service training in place for all our staff members, so we regret your disappointment. We have alerted the Front Desk Manager and shared your concerns, so this does not happen again. We hope you will give us another chance to demonstrate the excellent service we strive to provide. Sincerely, General Manager
They wouldn't let anyone check in When I arrived I was told I could not check in due to a computer problem with tracking incidental expenses. The hotel clerk offered no assistance. There is a hotel across the street, but Extended Stay was unwilling/incapable of working out an arrangement with the other hotel. My choice was to find another hotel at full price or drive all the way home (about 65 miles) at 10:30 at night. I went home. I will never stay at this hotel chain.
Business response:
We are terribly sorry about the issues you encountered with your reservation and that we did not appropriately correct the situation. Your feedback has been discussed with my management team, and we are reviewing our procedures in an effort to improve our service and facilities moving forward. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Santa Rosa - North
How is Extended Stay America - Santa Rosa - North rated?
Extended Stay America - Santa Rosa - North has a 3.2 star rating with 1,587 reviews.
When is Extended Stay America - Santa Rosa - North open?
Extended Stay America - Santa Rosa - North is open now. It will close tomorrow at 12:00 a.m.