This profile has been claimed by the business owner or representative.
Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
thermostat did not work, bathroom light not work terrible facility and not maintained in a standard that would allow for a better ratting!
Business response:
Pat, thank you for choosing our hotel for your stay. We apologize for the issues you encountered with your in-room amenities and regret the inconvenience this caused. Your feedback has been shared with the maintenance team to keep the facilities in good working order. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Never stay again at Extended Stay Not so good first room they gave me hadn't even been made up was in terrible shape gave me another room it was okay place needs a lot of work
Business response:
William, please accept my sincere apology for the difficulties you encountered with our rooms. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Dirty, dirty, dirty This place is so dirty. Staff no where to be found. Expedia needs to remove from their search engine. I arrived late. I slept in my car instead if the room. Do not even THINK of staying here. You have been warned.
Business response:
Thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Never again There were only two towels in the room when we checked in. We were unaware that you had to request whatever you need (towels, shampoo, soap, change of sheets etc.) at the office. Beds are made once a week but you can change the sheets yourself by getting clean sheets at the office. the fire alarm went off intermittently until 8 at night. The room had the usual facilities and was clean. The TV was fuzzy and I could see the coax cable connector was loose. Asked to get it fixed but no one was sent. This hotel is off... read more
Business response:
Vern, please accept our apologies for the inconvenience you had while here. We have shared your concerns with our maintenance team so that they can fix the issues immediately. Our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complementary. We are sorry this wasn't informed to you at the time of check-in. We hope you will give... read more
Don't Bother! Overall conditions not up to par. We didn't stay the night.
Business response:
We apologize for not living up to expectations during your stay. We strive to deliver a superb experience, so comments like yours are disheartening and we take them seriously. We hope you will consider giving us another chance so that we can provide you with the kind of hospitality you deserve. Sincerely, Hotel Management
Business response:
Jennell, we are disheartened to see from your rating that we did not live up to our usual standards. Please accept our apologies and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
Do not stay here horrible This hotel was disgusting and rundown. The carpets were filed with stains. The microwave had food splatter everywhere. Thr toilets were old and had dark stains in the bowl. The “breakfast” was gone within 30minutes and they did not refill. It was grab and go so just oatmeal. Do not stay here.
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Absolutely the dirtiest place I have ever stayed Drug deals going on in the parking lot shady people do not stay at this place
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.