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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was disgusting and unsanitary
Business response:
Autumn, we sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Terrible Worst hotel I've ever stayed in
Business response:
Kara, I apologize for the disappointing stay you had with us. On behalf of our entire team, please accept our sincere apologies for not living up to expectations. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope you will consider giving us another chance in the future so we can provide you with a much better experience. Sincerely, Hotel Management
Wouldn’t Recommend It Hotel overall, DISGUSTING. Cigarette burns in yhthe cover, urine on the toilet seat, Hair all over the floor, bathtub and counters. Customer service was subpar. Only hotel that wasn’t sold out, so we had no choice. Corporate will be called. This ‘hotel’ needs more than a facelift. An overall overhaul of the entire property.
Business response:
We want every guest to have a comfortable stay and I am truly sorry we fell short in making that happen for you. We are extremely sorry for the cleanliness and service issues you encountered. We have notified the housekeeping team to take corrective measures immediately regarding the room. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Terrible Check in wasn't until 3pm. We had to wait 20 min to check in while girls in the back complained about a previous guest, knowing we were in the lobby waiting to check in, causing us to be late to our event. When we got into our room there was blood stained on the bathroom curtain.
Business response:
Ceirra, please accept my apology for the inconvenience and less than favorable experience you had at our hotel. We are sorry for the wait time at the time of check-in and the cleanliness issues you encountered in your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and front desk departments are being followed. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and stay. Sincerely, Hotel Management
Don't do it! Shady people at this location. Individuals riding around on bicycles(homeless) asking for money. Not a safe place to stay. spend the extra money and feel comfortable. I attempted to check out in the morning and the office was locked, but someone was inside at the desk. I knocked several times but the individual would not acknowlegde me at the door. Really? Don't book this motel!
Business response:
Aaron, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Avoid, when possible This was the only open hotel in the area and we were somewhat desperate. The room had no towels, the bathroom had ants, and there were people in the adjacent room who were up all night. The lady was screaming and at one time was thrown or jumped on the bed which shook our adjoining wall and therefore our bed. There were also people outside smoking cigarettes in the stairwell all night. Our smoke detector was even covered by a plastic bag. Not even close to worth the money we paid for it. Unfortunately th... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Terrible experience Room was dirty when we arrived my wife had to change the sheets and clean the toilet,the next day we were there nobody went to clean the room either it was absolutely horrible stay please avoid like the plague
Business response:
Pedro, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Man... read more
Don't book on it! Hotels sent me on a wild goose chase! Didn't have booking at hotel you said you booked for me.
Business response:
Richard, we are sorry for the problems you experienced with your reservation and regret the inconvenience it caused. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, General Manager
Walked in to an unmade bed, no sheets, no blanket and a disgusting mattress.
Business response:
Becky, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take appropriate measures. We regret the inconvenience caused, and please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,498 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.