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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property surprised me and not in a good way. You have a kitchenette but have to go to the lobby to get dishes, a dish rack, cooking supplies (anything). The floor in my room was slick with I don't know what. There was loud traffic and people arguing outside in the middle of the night. "Breakfast" was a muffin or cheap fruit bar.
Business response:
Dear Norah,Thank you for your feedback. We sincerely apologize for the inconvenience you encountered during your stay. It is disappointing to hear that the kitchenette did not meet your expectations and that the cleanliness of your room fell short. Additionally, we understand how disruptive outside noise can be and regret that it affected your comfort. Your comments regarding the breakfast offerings are also noted, and we will review these to serve our guests better. We are committed to improving our services and ensuring a ... read more
This hotel is surprisingly unkempt and dirty. Unusable shower. Cheap linens. Loud rooms off the freeway and street.
Business response:
Dear Andrew, Thank you for your feedback. We sincerely apologize for the unsatisfactory conditions you encountered during your stay. Your comments regarding cleanliness, the shower's functionality, and noise levels are concerning and do not reflect our standards. We strive to provide a comfortable environment for all our guests, and we are disappointed to learn that we fell short in your case. Please be assured that we will address these issues with our team to ensure improvements are made. We appreciate your insights and ho... read more
I didn't even have toilet paper in the room when I got there. THE HAND RAILS AND DECKING OUTSIDE THE ROOMS DIRTY. TV didn't work right.
Business response:
Dear Joyce, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We hope you will return to experience us as you should have on this visit. Sincerely,Hotel Ma... read more
Our room was dirty and had a bad odor from not being sanitized properly. Bedsheet were smelly and stained. One night light was missing a lamp and the other was broken. Bathtub looked dirty as well. We decided not to stay overnight; went back to the lobby to inform them of the condition of our room and requested to have our money refunded. The said to contact Expedia for refund.
Business response:
Dear Randolph, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 3 star rating with 2,630 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.