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Extended Stay America - Santa Rosa - South
- Hotels
- Santa Rosa, CA
About this business
Location details
2600 Corby Ave., Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very dirty. People tried kicking down my door in the middle of the night. Staff did not care
Business response:
Dear Sean, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
While on a long trip I booked the Ext. Stay late in the night. Unfortunately all of the phone numbers for the hotel do not work, do I was unable to ask if late check-in would be allowed. After driving 30 minutes to their location... asked to the main office call box phone located I was told I cannot check in and to call Expedia if I had a problem with that.
Business response:
Dear Roslyn, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Disrepair, people repairing cars in parking lot in the wee hours. Worn out.
Business response:
Dear Brian, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback regarding disrepair and disturbances in the parking lot is concerning, and we are actively sharing these issues with our team to ensure improvements are made. Maintaining a safe and comfortable environment for all our guests is our priority, and we regret falling short during your visit. Please know that your comments are valuable to us, and we appreciate your patience and understanding as we work to enhance our facilitie... read more
Dirty room with no bathroom exhaust. Old beat up furniture. Smelly towels and flies! Family friendly they said, but unfortunately it has the appearance and vibes of a low income housing! Saw women in questionable attire near the property while driving in or out. We cut short the stay by a day!
Business response:
Dear Rohit, Thank you for sharing your feedback with us. We sincerely apologize for the unsatisfactory experience you encountered during your stay. It's unacceptable that the cleanliness of the room and the towels did not meet your expectations. We will address this matter with our housekeeping team to ensure immediate improvement. Additionally, we apologize for the lack of bathroom exhaust and the condition of the furniture. We will check these issues further and take the necessary steps to rectify them. Your feedback regar... read more
ok not bad
Business response:
Dear Megos, Thank you for taking the time to share your feedback. We appreciate hearing about your experience and are glad it was satisfactory overall. Your comments are important to us as we continuously strive to improve our services. If there are any specific areas where we can enhance your experience in the future, please feel free to let us know. We value your input and hope to exceed your expectations on your next visit. Thank you for choosing to stay with us.Sincerely,Hotel Management
Would not recommend staying here. Not family friendly at all. Floor was very dirty not vacuumed. Vents were dusty!
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We are sorry to hear about the cleanliness issues you encountered. This is not the experience we strive to provide our guests, and we will address these concerns with our housekeeping team. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Santa Rosa - South
How is Extended Stay America - Santa Rosa - South rated?
Extended Stay America - Santa Rosa - South has a 2.9 star rating with 2,496 reviews.
When is Extended Stay America - Santa Rosa - South open?
Extended Stay America - Santa Rosa - South is open now. It will close tomorrow at 12:00 a.m.