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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not extended stay, expensive rough it stay TV NO channels worth watching,no ice machine, no breakfast and they want full price of a prime hotel with everything. WiFi is a joke. I will not stay there again. That was the primary hotel we (family) stayed in Sav,Ga. Is not worth 120 a night. They do not a pool. I do understand its a extended stay, but plz have the basic items. It's football season have cable or satellite service with the prime cables.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that our amenities were not to your expectations. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Terrible - do not use!!!! Hotel was dirty, first room smelled like a cat died init. Second room - phone did not work. I tried to find ice, only to be told the hotel had NO ice. No ice machine, no ice in the kitchen. I had booked the room for one night. At 11:02 the morning of departure the staff started knocking on my door. I opened and was told check out was at 11 (first I had been told it was not noon). I asked them to give us a few minutes since we were not prepared to leave until noon. a couple of minutes later another p... read more
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be retraining our entire staff to ensure we provide each guest with a comfortable room and professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Updates good. Horrible unacommadating staff. Staff was horrible. No pots and pans for kitchen. Took 2 days to get dishes and then only gavecenough for half of the people in our room. Toilet would not flush properly. Rude staff. They did not care at all!
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the service issues you experienced. In response to your feedback, I am coaching our staff on the importance of providing professional customer service and responding to guest needs in a timely manner. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Housekeepers are a nightmare for hotels The room had a musty smell. The refrigerator was leaking water inside of it. The bathroom had hair in it and the toilet was not clean. I decided to buy my own cleaning materials to clean up. They was doing some type of painting so a loud fan was in the hallway. The neighborhood was close to good restaurants and shopping centers. I will not stay at this location again.
Cheap, central location, but beware Disappointed to find out maid service cost an additional $10 per day Contenental breakfast consisted of a paper cup, hot water and a bag of instant oatmeal with apples and oranges and individual bags containing muffins
Business response:
The staff and I read your comments about your stay with us. I was disheartened to read that you were displeased with our accommodations. Please accept our apologies. In response to your feedback, I am sharing your comments with our staff to make sure we better communicate our amenities at check-in. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Blue Collar transient worker facility HVAC and bedside lamp did not work in a spotted carpet room first night; good move to close unit in better condition next two nights; discovered that rates were well above the Expedia rate charged per helpful staff but would have to deal with Expedia; appreciate staff offering to send me free nights certificate at other Ex. Stay facilities due to room condition
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the maintenance issues you encountered during your stay. In response to your feedback, I will be sharing your comments with our maintenance staff to make sure guest rooms are inspected to ensure that everything is functioning properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience the... read more
Worst stay America The stay at extended stay America was awful there was no help nobody was ever at the desk the towels were like sandpaper the room was dirty it was the worst I don't recommend it to anybody
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.