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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business trip in Miami Ebony The attendant at the front desk was very rude the screens out of the windows and the windows were open the TV remote did not work the refrigerator had no ice trays and she had told me if I had not gotten there exactly at 11:00 PM. The attendant at the front desk was very rude the screens out of the windows and the windows were open the TV remote did not work the refrigerator had no ice trays and she had told me if I had not gotten there exactly at 11:00 pm that she was going home and that I would... read more
Hotel staff was way from post too long no one clean room and ac was very noisy No cups No shampoo No pen to write
Business response:
Thank you for your recent review of your stay. I am so sorry to hear that you were missing several items from your room, and you did not receive housekeeping during your stay. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Hairdryers, additional toiletries, and dishware are available upon request at the front desk. I apologize if this was not explained during check-in. In response to your feedback, I will be meeting wit... read more
Unhappy There were never enough towels. We would have to wait several hours for clean towels. We also had to pay a fee each day to have house keeping clean our room. The continental breakfast was cereal bars and muffins. Loved the area but not the hotel.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your stay was not what you expected. As this hotel’s manager, I can assure you that I have shared your experiences with the staff and we will make sure we have clean linens available for our guests in a timely manner. Moving forward, we will be sure to clarify the amenities and services our hotel offers. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in ... read more
Not enough employees to staff the hotel This was the first hotel that I've been in that required me to go downstairs to the front desk in order to get more towels The alarm in the room next to me started buzzing both days at 09:05 am. There was only one person at the front desk. During check out we waited for our final bill and the person at the front desk never told us that everything was clear and we were free to leave. The towels were very old.
Business response:
Thank you for your recent review of your stay. I sincerely apologize that you did not receive professional and attentive customer service during your stay with us. In response to your feedback, I am sharing your comments with our staff to make sure our front desk staff is present during busy hours of the day. I really appreciate you bringing this to our attention. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
No cold water? Hair everywhere? Front Desk staff was great, but... No cold water for bathroom sink, no iron, no telephone in room. Hair (definitely NOT mine) everywhere (even on towels). They really, really need to have the cleaning and maintenance crew given updated procedures...
not the best place to stay we stayed here to try a hotel not in downtown and o regret that decision. There was barely someone at the front desk. We had to go out and buy our own toilet paper because the front desk clerk was no where to be found. This needs to be fixed at this hotel
Business response:
Thank you for your recent review of your stay. I was disheartened to read that our services did not meet your needs. Please accept our apologies. As this hotelâs manager, I can assure you that I have spoken with the hotel staff to ensure your experience is not repeated. Thank you very much for providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
BAD SERVICE The front desk did not manage our room as per booking. Room for 2 person become for 1 person, and the end the other 1 pax did not have room. All of this make messy for us. 1 of our room has been block on the 2nd last night.
Smelly hotel The lobby of the hotel had a very bad smell, lots of kids running around and making loud noises, walls are so thin you can hear your neighbors talk, my vehicle was vandalized, some of the equipment in the room needs to be replaced or updated.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your vehicle was vandalized. I am truly sorry that you experienced the bad smell in the lobby, and the noise from your neighbors in the other room, the kids running and making loud noise in lobby. To prevent this from happening again, our staff will be monitoring the lobby and hallways more carefully. Thank you very much for providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with... read more
Small beds, horrible breakfast The breakfast was bad. Muffins and apples. The beds were extremely small. A small queen bed to sleep 2 adults. When asked to upgrade they said because we booked on Expedia we were stuck. Overall, I wouldn't go back.
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.