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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad night in Savannah. I booked a room with 2 double beds thru hotels.com. when I arrived the hotel said they had no such room available, that they only had a room with a queen bed. I showed them my confirmation but they said it wasn't guaranteed. After some argument they finally did give me a room with two double beds but the problem was that the bathroom light didn't work. I don't think I will ever use hotels.com again if I can't rely on the number of beds stated in the reservation.
Would never stay here again The check in was nice, the hotel staff at the front was nice when I checked in. When I got to my room the bathroom light didn't work. I called and told them, she said she was the only one there and don't know how to change the bathroom light. She said she didn't see any in either. I called back to see if we could change rooms, she said she had to look and would call me back. Guess what..she didn't call back. I even tried to call back and she never answered again. I had to take a shower in the dark... read more
Business response:
Thank you for your recent review of your stay. I sincerely apologize that your light did not work in your bathroom and that our staff did not respond to your needs in a professional manner. To make sure this doesn't happen again, I will be providing our staff with further training. Thank you very much for providing us with your feedback. We hope to have the opportunity to provide you with a better stay in the future.
You get what you pay for You get what you pay for, that pretty much sums it up. I was a little creeped out by some of the men lurking in my hall and the hair that I found in the bathroom sink. But then again, I knew I was going for the least expensive hotel I could find at the last minute.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that you had hair in your sink. In response to your feedback, I am sharing this survey with my staff and reviewing our cleanliness procedures with them to ensure that this doesn't happen again. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Can't believe this was over $100! When I checked in there was only one luggage cart and it was in use (DIY), and a couple saying their card key stopped working. Hotel is old and the carpet smells. I am a female; was alone and had to park behind the building IN THE DARK. I was "verbally challenged" by someone when I got out of the car. There was no entrance in the back, when I reached the one on the side, my card swipe didn't work! It didn't work to get in the room either so I had to go have it reset. There were always young ... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that there was not a luggage cart available for you at check-in, and that the key we provided you with was not working. In response to your feedback, I will be working to request more luggage carts for our hotel. As well, I will have the staff perform quality checks on our key cards to ensure they are working properly before providing them to guests. I would also like to apologize for the poor Wi-Fi connection. I will be contacting our intern... read more
Place reeked of smoke The amenities weren't bad, but the smell of smoke was just terrible.
Rooms were not clean. Carpet was old. Found hair from previous guest in the shower. Air conditioning seemed to only circulate air and not actually keep the room cool. In order to get clean linen and towels you must exchange your soiled ones at the front desk. Continental breastfast was only coffee, packaged muffins and fruit. Sand in the hallway from other guest traveling to and from the beach. Lobby felt as though the airconditioning was broken. Walls were thin & I could hear everything the guest beside me were saying. Furn... read more
Don't stay here!!! Myself and family had the worst night ever...we had to not only call the front desk two times but we had to go to the front desk three other times. There were people over our room that were nonstop jumping around. And when we complained the first time nothing was done. So we went down to the front desk, which since it was after 11pm there was nobody behind the desk until you went outside to call a number to reach a employee. And still nothing changed. And between calling the front desk and going down to th... read more
Business response:
Thank you for your recent review of your stay. I do regret to hear that you experienced noise disturbances overnight as a result of some other guests. As this hotel’s manager, the staff and I have discussed ways to deal with noise violations so that such a disturbance is not repeated. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.