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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff but the accommodations not so much Front desk personnel was great. Room cleaness and confortableness not so much. Horrible night of sleep. Mattress wasn't comfortable at all.
Business response:
Caroline, thanks for the candid feedback. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We also appreciate your observation and hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
Don't stay here! It was horrible. Bugs everywhere in room and bathroom sink was clogged and full of dirty water when we checking in. Ugh!!! Of course, there were no other rooms available.
Business response:
I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sin... read more
Pathetic!! I wouldn't let my dog stay at this hotel! When we arrived we were greeted by drunk men at all the entrances! When we finally got to the room it was filthy! Our feet stuck to the floor. We actually put down towels to keep from sticking! There were NO kitchen utensils in the kitchen! Holes in the walls! What a joke! This place should be closed!
Business response:
Ron, I apologize for the cleanliness issues you experienced on your stay. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your room and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will consider staying with us once ag... read more
Filthy room Floor was sticky, under the beds was a garbage dump, don't believe it was cleaned for a month. There were empty soda bottles, beer bottles, shopping bags, old pizza crusts. Ugh
Business response:
Thank you for your candor. I was very disappointed to see that your comments referenced the description of your room as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh accommodations, and I am very sorry for missing the mark. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We can absolutely do better, and we hope you will give us the opportunity in the future to prove that to you. Sincerely, General M... read more
Filthy dirty we checked out a day early because it My husband dripped little water on the floor when he was refilling the ice cube trays. He wiped it up with a towel the photo here shows how filthy the floor was, who knows when they last washed the floor. Also the facecloth on the bathroom was soiled per the photo (it was much more visible in person) There was no one at the desk when we wanted to check in just a note that said back in15 minutes
Business response:
I am concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time that your travels bring you back our way. Sincerely, General Manager
Old & outdated The room was filthy. The bathroom felt like it hadn't been cleaned in a month. Just wiped down. Water spots, dust, etc. The furniture was beat up and the bed sham had bleach stains in it. The front desk lady was very friendly and did everything she could. I would not stay here again unless the did a serious remodel. Good for college students that don't care.
Business response:
Thank you for staying with us and letting us know that you liked our front-desk service. However, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so these type of situations do not occur. Regrettably we failed during this process and for that I am sorry. We can absolutely do better, and we hope you will give us another opportunity in the future to prove that to you. Sincerely, General Manager
Smoker room in no smoking building Arrived at hotel with Kids and walked in to room that smelled of smoke in kids room, switched room and found cigarettes in window and my son had allergies due to mold in room and previous guest had left bag in room, our room had black long hairs on blanket from previous guest? Walls were bubbling up in bathroom. Breakfast was one muffin and coffee was gone by 8:30sm (breakfast was scheduled to be until 9am) I would not stay there again.
Business response:
I apologize for the cleanliness issues you experienced during your stay. Cleanliness is a top priority of all our employees, and we do not take these issues lightly. I will address this matter with my Head of Housekeeping and with the department associates in order to ensure changes are made immediately. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, General Manager
Scabies I stayed from 3/17/17 to 3/19/17 for the St. Patricks festivities in Savanah Ga. On 3/20/17 I discovered a bunch of red bumps like small bug bites over my torso area. Today 3/21/17 I was diagnosed with Scabies. I am very displeased with the cleanliness of this hotel and would like my money refunded.
Business response:
We apologize our hotel was not to your expectations and that you were disappointed with the cleanliness of your suite. We will use your feedback as a training tool so we can improve before your next visit, and for our other guests. We encourage our guests to alert our staff of any situation so we can address it as quickly as possible to ensure our guests are completely satisfied. We would need your actual name information in order to follow up on your request for a refund. We apologize for any inconvenience you experienced, ... read more
When we were checking in men came through the lobby using foul language. When we got up to our room the beds had not been changed and room had not been cleaned. We had to be moved to another room. When we parked our vehicle and got out there were two dirty diapers that someone had thrown down in the parking lot.
Business response:
Mary, thank you for your feedback. I am disappointed to read about your experience at our hotel. We have checklists in place to inspect every suite after it has been serviced, unfortunately, we missed something during this process. I am working with my team to ensure these does not happen again. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.