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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do Not Stay here. Under the bed doesn't appear to have been cleaned in months maybe years. My 18 month old grandson was retrieving his toy from under the bed at the edge and I noticed him putting something in his mouth. I got it from him and it was a pill. Then a little later we saw him pick something up and it was a dead roach. I looked under the beds and was horrified. trash and dust was abundant. The corners in the room were dusty as well. I was on my knees playing with my grandson and my pants were filthy when I stood up... read more
Business response:
Thank you for being our guest and providing your feedback. Please accept our apologies for the "unkempt" condition of your suite that you reported in your review. Your comments will be shared with our team so we can address these issues immediately. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Sincerely, General Manager
Cold as ice No heat the first night. 40s temp outside. I had to complain multiple times before heater got fixed.
Business response:
Thank you for your recent stay and for your feedback. We would like to apologize for the issues you experienced during your stay. This is not typical of our hotel and the service we deliver. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback, and we do hope you will choose to stay with us again so we can show you the great stay you deserve. Sincerely, General Manager
Not worth the price My boyfriend and I chose this hotel for a vacation with our dog in Savannah, GA. There was a ton of stuff around the hotel, and it was a pretty quick and scenic drive to downtown. However, the hotel is not nearly worth the obscene amount of money they expect you to pay. We were charged $80/night (plus a $25 pet fee/per night) for one of the worst hotels I've ever stayed in. Let me start by saying that I've been a college student, living in college apartments for the last 7 years; I can excuse older buildi... read more
Business response:
Alyssa, We appreciate your feedback. We apologize for the situation you describe as we want our guests to have a positive experience from check in to check out. We are sorry for any inconvenience with having to switch suites, we are pleased you let us know so we could assist in achieving your complete satisfaction. Our housekeeping team has been alerted and we will ensure each suite is detailed after each guest with a pet. Thank you, we hope the rest of your stay was pleasant and you will come back to stay again soon. Genera... read more
We were given keys and a room that already had people in it. We were quite surprised when we walked in and saw luggage. Luckily the people were not in the room at the time. Management sorted it out but was given no extra perks for the inconvenience.
Business response:
Matthew, We sincerely apologize for the error by our staff member. We have procedures in place so this does not happen, however accidents do occasionally occur. We appreciate you bringing this to our attention in this forum as well as while you were our guest. We have already conducted our follow up training to ensure we are on track with our procedures. We look forward to your next visit. General Manager
Business response:
We strive to reach our high standards and give our guests an above average stay experience. We are sorry we missed our mark during your visit. We can absolutely do better and will so that your next stay with us is flawless. Thank you for your feedback. General Manager
bed bugs horrible
Business response:
Dear Anonymous, Thank you for being a guest in our hotel. We are extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to pest control and the cleanliness of our rooms. Although it is uncertain which suite you occupied we will have our suites inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. General Manager
The room was filthy. There was old food under the bed. The bed was terribly uncomfortable. The window was broken and didn't close all the way so we were freezing. The grab and go breakfast didn't even have fruit. And there were no amenities in the kitchen for us to use.
Business response:
It is certainly disheartening to hear about your recent challenging stay with us. Our goal is to provide our valued guests with the utmost in customer service and comfort, and it seems we fell short of that goal with your stay. Please accept our sincerest apologies and we hope you will consider staying with us again in the future, where we can fully impress you with everything we have to offer. Thank you for your feedback. General Manager
Unsafe, not clean and unwillingly to accommodate The room was dirty and the door only locked when the deadbolt was used. Pointed this out to the staff and asked for the pet fee to be waived as compensation. My request was flatly denied even when I demonstrated that the door they claimed was locked opened immediately when pushed on. There are ample hotels in this area and I would recommend any of them over this hotel.
Business response:
Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, andwe assure you we will do just that. We are committed to delivering the most excellent service and accommodations for all of our guests. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience our team members at their best.Thanks again for your valuable feedback. Sincerely, General Manager
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.