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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
non recommendation I received surprise when see the room dirty, old, uncomfortable never mind
Business response:
Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, General Manager
The room was ok, hotel is quite outdated. The bathroom was leaking, the bed was lumpy and the fridge was stained. I won't stay there again.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize you were inconvenienced by the bathroom issue, and you did not find our bed to be as comfortable as you would have liked. We will advise our Maintenance Engineer to make any necessary repairs. Please know your feedback will be shared with our staff so we can ensure your next stay is exceptional. Thank you for being our guest, and we look forward to your next visit. Sincerely, General Manager
Hotel suitable for extended inexpensive stay Did not know what extended stay meant. Hotel suitable for very inexpensive hotel stay . Rooms had small kitchen, a few kitchen items, no ice and coffee food bar breakfast. Staff was very pleasant and offered a full refund but we could not find another hotel. Room was clean and bed comfortable.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals. Still, I am glad to read that you enjoyed our comfortable rooms as well as our friendly customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay... read more
decepcionante no habíamos probado esta cadena, y no repetiremos. No hay limpieza, y dicen que hay desayuno, cuando simplemente se tarta de unas pastas y un cafe americano que puedes coger en recepción. Algún miembro de recepción francamente antipática
Yikes, don't do it We were passing throw to get to Florida and wanted to see Savannah, hotel reviews seemed decent and the price was right so I booked it. Let me just say I don't think I've ever stayed somewhere where the staff was arguing with each other in front of people standing there waiting to check in. So check in, here we go, we checked in and my husband/daughter took the stuff to the room. Came back to the room and walked in, it smelled and oh there were no beds. Went back to the front deck and asked them if the bed... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as providing each guest with professional customer service. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience... read more
Bad Didn't know the area, so guessed, and guessed wrong. Not close to sightseeing, etc. No check in staff at desk when we got there. had to wait at least 10 minutes. Was told no king rooms available even though that is what we reserved. Given a non smoking double that stunk of smoke. when asked to change, was moved to a room across the hall with a KING SIZE bed! Would not stay here again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will retrain our front desk staff to ensure we are thoroughly inspecting rooms prior to guest arrivals as well as making sure we are providing each guest with professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chan... read more
Price gouging for the holiday This is a $60/night hotel at best. For the Savannah St.Patrick's Day parade we were charged $195 to stay one night. I understand with demand up, higher prices can be asked for, but for that money they should do a little something extra. Granola bars should not count as the free breakfast. We walked into the first room and it stunk of cigarette smoke. They quickly gave us another room. The floors were sticky and the heater/AC clanged all the while in use. Not pleased.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that we failed to meet your expectations. In response to your feedback, I will share your comments regarding our grab-and-go breakfast with our corporate office, and will make sure that we are thoroughly inspecting our rooms prior to guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nice and Smelly The staff was very friendly and courteous. They were constantly cleaning the lobby. The room looked clean but had a bad smell and the floor was sticky and when wiped with a towel we could see just how dirty it truly was. Outside there was trash and dog mess on the sidewalk.
Bolt lock on door did not work, tub felt like it was going to fall through shower head kept falling down, no one at was at the front desk.
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.