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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over priced The hotel itself was fine. The price though was way to high for what it was. I would not stay there again for the price alone.
Business response:
Thanks for staying with us, and for sharing your feedback. We are sorry you did not find value with our complimentary amenities and the price you paid for your suite. Our rates do fluctuate during events and also are discounted for guests staying longer than 7 consecutive nights. We hope you will give us another opportunity to impress. Thank you, General Manager
Worst place I have ever stayed! The sheets were old and had blood stains and hair. The second set had a yellow urune looking stain. Fridge is old and has rust all over. Bed skit was old and torn and all wrinkled . Towels were old. No Tables to sit and eat the breakfast. would have gone to a different hotel to stay but they were all booked up. The worst place I have ever stayed! Upset with Expedia and the hotel!
Business response:
Dear Michelle, Thank you so much for taking the time to share your experience with us. I am disappointed that we did not meet your expectations, specifically with the cleanliness and maintenance of your suite. I have shared your comments with our teams and we will continue to improve in the areas you identified. We understand that visitors have many choices in the Savannah area and our goal is to be the choice for your next stay. General Manager
The sheets and towels were dirty and gross. There was a blood stain on the sheets and hair on the towels. The employees were nice and area is fine but we were appalled at the dirty linens.
Business response:
Thank you for being our guest and for your review of our hotel. Our promise is to provide you with fresh, clean accommodations, and I am disappointed that did not occur during your stay. Please accept my apologies for the dirty linens and know that we take our commitment to clean rooms and suites very seriously and will be looking into the concerns you detailed. I hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you for your feedback. Sincerely, General Manager
DONT STAY HERE I didn't stay and asked for a refund. The hotel smelled like smoke the second we walked in and the room was disgustingly dirty. I wish I took pictures, but take my word on not booking here.
Business response:
Thank you for taking the time to rate our hotel. I am very sorry to hear you did not stay with us. We work hard to give our guests a clean and comfortable experience. We dropped the ball in your case and I am disappointed we did not have the chance to make it up to you. I do hope the remainder of your trip was enjoyable and of course we invite you back another time for a much more pleasant experience. Safe travels. General Manager
Bed bugs!!! From the moment we arrived there was an odor. One of the reasons we chose the hotel was because they allowed dogs so we dealt with the odor as it was just one night. Then the floor in the room felt slimey. Again, one night so we just made the best of it. BUT, when I felt something crawling on me in the middle of the night and checked my sheets in the morning to find BED BUGS I freaked out. i will say the front desk was very nice about it, but frankly the damage was done. I have been worried about my home contract... read more
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We take the report of Bed Bugs very seriously. I am happy to hear how professional our staff handled the situation, but understand your lingering concerns. We have our pest control company s... read more
I was disappointed ,I found a bitten muffin in one of the cabinets which confirmed that the room was not clean properly,there was hair on the toilet seat, before I can take a bath I had to clean the bathroom myself !I also think that the hotel should update the bathroom,newer sink cause I hate to see a sink that looks rusty!
Business response:
Thank you for staying with us and for your review. I am so very sorry you were checked into a room that was not completely clean and ready. This is not the normal occurrence and I am sorry for your experience. Housekeeping has been made aware of the steps missed and will do a better job moving forward. Thank you again for being our guest and we hope to welcome you back again soon. General Manager
Disgraceful Hotel I want a refund. I have pictures to prove. No electricity in bathroom. Bathroom door would not close. Microwave was disgusting. Shower would not work, the knob for the tub to shower would not work, black long hair in the bed, just terrible
Business response:
Thank you for sharing your feedback and your rating. We are disappointed your stay was so unsatisfactory. This is certainly the type of stay we want our guests to experience. We would need additional information in order to follow up on a request for refund. We would like to have you back as our guest so we can show you a positive stay experience. Thank you, General Manager
Hurricane I drove four hours away to discover that I couldn't check into my hotel due to power outage from the hurricane I tried cancelling and was given the runaround . I will never make reservations with this hotel nor through a 3rd party website . I had five family members that was tired and ready to get rested. I was stuck in Savannah with no hotel and the pier didn't come back on until 5pm the next day WHICH WAS TOO LATE!
Business response:
Thank you for your feedback. We apologize for the issues you experienced due to the impacts of the hurricane which were out of our control. We are disappointed you were not able to experience our hotel and hope to have you back again so we can give you the stay experience you expected this visit. Thank you General Manager
Not worth the money The hotel had a musty smell. The bathroom had hair everywhere. The beds were very uncomfortable. The front deck closes at 11pm so if you have a problem after that it's challenging to get assistance. The laundry room was extremely filthy. Not ideal for family's.
Business response:
We apologize for the less than satisfactory stay you had with us during your recent visit to Savannah. We absolutely can do better and our housekeeping team requests for you to accept their apology for the less than standard level of cleanliness in your suite as well as in different areas of the property. After our team meeting this morning, our housekeeping team is back on track and committed to making sure we are meeting our standards and following our protocols so our guests can have an enjoyable stay. Thank you for bring... read more
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.