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Extended Stay America - Savannah - Midtown
- Hotels
- Savannah, GA
About this business
Location details
5511 Abercorn St., Savannah, GA, 31405, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A nice place, but there were roaches in our room.
Business response:
Joseph, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.... read more
Work was going on the 3rd floor all night couldn’t sleep
Business response:
Thank you for being our guest. Please accept our apologies for the noise issues you experienced, which resulted in not getting a good night’s sleep. We truly regret the frustration you had and appreciate your patience. Your feedback has been discussed and with our team to ensure future guests do not encounter the same. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
First off, I had to pay for two nights when I tried to cancel one of the nights that I did not need anymore. Second the place is gross… very smoky smell, towel over the fire alarm and gross bathroom..
Business response:
Brooke, We are very sorry we failed to deliver the exceptional stay you deserved. We never want to disappoint any of our guests, so we apologize for the cleanliness issues you encountered in your room. We have shared your concerns with our housekeeping team to ensure this does not happen again. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you for your feedback. Sincerely, Hotel Management
Waited for help when checking in for about 30 mins. Room was old and dirty. Didn’t feel clean and we had roaches in the bathroom and kitchen area. Spent almost 200 dollars and don’t think I would use them ever again and maybe hotels.com for letting this happen.
Business response:
Nathan, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
The hallway had large fans to air out the carpet, which leads me to believe this side of the hotel probably should not have been available for use. The air conditioner in the room leaked so bad that my socks were wet from stepping on the carpet on that side of the room. The entire wing smelt musty and felt damp.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Bed linens were not clean. Smoke odor throughout room (was supposed to be a non-smoking room). Staff was very friendly and helpful and took care of our complaints right away.
Business response:
Elizabeth, thank you for sharing the specifics of your stay with us. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Facility dirty -- appeared that there was vomit in the elevator. People noisy and have no regard for fellow guests.
Business response:
Kary, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would ha... read more
Front staff gave someone else my room number so at 1130 at night I had 3 people trying to get in my room that staff told them was their room. It was scary to wake up to them yanking in my door handle. So the room smelled so horrific like old and stale sweat. It was disgusting. I will never stay here again
Business response:
Thank you for staying with us and for sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Also, your concern regarding your room will be shared with our housekeeping team so that corrective measures can be taken. Thank you again, and we look forward to having another opportunity to show that we are passionate about provid... read more
Accessible to everything
Business response:
Thank you for choosing our hotel for your stay. Although you liked our location, we are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Savannah - Midtown
How is Extended Stay America - Savannah - Midtown rated?
Extended Stay America - Savannah - Midtown has a 3 star rating with 2,047 reviews.
When is Extended Stay America - Savannah - Midtown open?
Extended Stay America - Savannah - Midtown is open now. It will close tomorrow at 12:00 a.m.