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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
les, who checked us in, was rude, as he was each time we dealt with him. we did not have enough towels, plate, blankets etc & he was put out to get them to us. others afterward were much nicer, but meanwhile, we'd already gotten our 1st impression.. the room was sold to us stating it fit four people, but the fold-out couch was a single. we made do by purchasing our own blow-up bed. parking was near-impossible during day and early eve due to lot being used for valet. there is no place to be comfortable outside, no clean seati... read more
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Totally overpriced For that price you get At least 3 star Service anywhere in the world They are -1 star or something like that
Business response:
Carlos, thank you for sharing your experience at our hotel. Please accept our apologies for the difficulties you experienced during your stay and that you feel we did not merit the rate you paid. We’re reviewing your feedback with our entire team in order to provide a more wonderful experience for every guest entering our doors. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
unhappy customer This hotel is in desperate need of upgrades. We arrived at about midnight. luckily our room keys were already set out for after-hours hotel staff to manage. when we entered our room (king size bed + pull out sofa bed) we immediately realized the place was sub-par. our linen and towels were old and thin, our pull out did not have any sheets or blankets, they were nowhere to be found as i opened every drawer looking for them. our a/c did not work and we had to run the fan all night long in order to get some ai... read more
Business response:
Vanessa, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
Dear Christina, we were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Beautiful property with great location. I booked the king suite for the fold out couch bed so my son could have his own bed. There was no linen or blankets for the fold out bed and staff was gone by the time we got back to the room. I had to share linens and blankets from my bed. Made for an uncomfortable night.
Business response:
Brad, thanks for choosing us. We apologize for the inconvenience you had in your room and regret we couldn't provide you with a comfortable night's sleep. Your feedback for the housekeeping issue is discussed with the concerned team to review and action. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
My stay was OK to disappointing
Business response:
Thank you for being our guest. We are pleased you overall had a pleasant stay. We hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
USED TO BE....a clean value for the expense....but Beds were terrible! Carpet wasn't cleaned for some time. At check-out I had to INSIST for a paper receipt as the front desk clerk said 'because it was an internet Expedia booking' that they don't give receipts. After insisting that I be provided a summary of charges and proof of my card charges, I was finally able to 'check-out'. Perhaps for the final time. Not recommended.
Business response:
Maldita, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point in time. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Since... read more
Beds were not clean. Sheets were full of hair. The overall cleanliness did not meet my standards.
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.