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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is not what we thought. 1. location isn't bad if you like hearing the interstate. 2. They ask minors for identification (not ok). 3. The toilet flushes or cycles every hour. 4. You hear banging all night. 5. Their free breakfast is tiny stale muffins, oatmeal in a coffee cup and 1 type of coffee. 6. Beds are very stiff. 7. Door handle to enter doesn't open by pushing handle down, you have to push up and push hard to open. 8. AC doesn't really cool the room. 9. The morning staff were not welcoming. When asking desk ... read more
Business response:
Dear Vauny, Thank you for sharing your review. We sincerely apologize for the challenges you faced during your stay. Your feedback about the location, noise, breakfast, and staff interactions is important to us, and we regret that we fell short of your expectations. We take your comments seriously and will address these issues internally to improve our services. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these concerns to our attention. We hope you will reconsider staying with us in ... read more
My original room was dirty and had an awful smell, like someone had burned incenses or something in the room. I was then moved into another room that was also dirty. I was supposed to stay for 2 nights and ended up checking out early. They tried to decline refunding me for the second night but thankfully I had purchased trip protection from Expedia and was able to get a full refund.
Business response:
Dear Selina, We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience falls far below our standards, and we deeply regret any inconvenience caused. Your feedback about the cleanliness and the unpleasant odor issue is duly noted, and we will address this matter with our team to ensure that it does not happen again. Your comfort and satisfaction are our top priorities, and we hope you will consider giving us another opportunity to provide the service you deserve.Sincerely,Hotel M... read more
To start a very bad customer service, from a african american lady, she gave us a very bad attitude when we asked for towels. Our room had a very bad odor. We were forced to moved to a different room late night. Last you guys advertised that room comes with complementary breakfast, thats false advertisement because you only served coffee with a muffins. Highly recommend to improved your customer service
Business response:
Dear Giovany, We truly regret to learn about the service, cleanliness, and breakfast concerns you experienced at our hotel. Please accept our sincere apologies for the inconvenience you encountered. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.... read more
Check in was slow, roòm was dirty & smelled stale. House keeping started knocking at 10:45am to get us out of the room even though we still had 15 minutes left to check out, and he was rude about it. You get what you pay for! 👎👎
Business response:
Dear Karee, We sincerely regret the issues you encountered during your stay and sincerely apologize for the trouble caused. Your experience falls short of the standards we strive to provide, and we understand your frustration. We are actively addressing the issues you raised, particularly regarding check-in efficiency, room cleanliness, and housekeeping professionalism. Your feedback is invaluable, and we are committed to improving our services to ensure a more positive experience for our guests in the future. We appreciate ... read more
The place is nice but the service /staff was horrible. The staff helped us to check in is definitely an Asian hate. First of all, she insisted that we came to the wrong hotel before asking my name to look at reservation. After I gave her the Expedia reservation of 2 rooms, she insisted that the reservation was not in the system. Then she said she can find reservations for 1 room but not 2 rooms. And then she said even with the reservation, she still cannot check us in because she found out one of us didn’t bring ID, even tho... read more
Business response:
Dear Yuan, Thank you for taking the time to share about your stay. First of all, we apologize for the level of service provided to you by one of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Light went out in the bathroom the first morning I was there, and the lightbulb was not replaced until late afternoon the next day. Maintenance person who changed the lightbulb also replaced the window screen which had inexplicably not been in the window, but left the window open and unlocked so the room was freezing, not to mention the security issue of leaving the window open while I was gone. Have stayed here in the past but never again.
Business response:
Dear Tamiko, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. Once again, we are sorry for the inconvenience caused, and we hope you will change your mind and gi... read more
no breakfast or coffee as advertised. 3flights of stairs, no supplies in the room ~ not even tissues. I will never go there again!!!!!!
Business response:
Dear Kristen, Thank you for choosing us. We never want to disappoint our guests, so we apologize for the breakfast issue you experienced. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Also, we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Thank you for your feedback, and we hope you will stay with us again.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.