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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Expedia shouldn’t even have it available.
Business response:
Dear Nikki, Thank you for staying with us. We continually strive to ensure a satisfying visit for our guests, and from your feedback, it is clear that we let you down. We are very sorry your stay did not live up to your expectations or our high standards, and we hope you will give us another opportunity to redeem your trust in our hotel.Sincerely,Hotel Management
We will never book with this property again. The staff is completely rude. The building is unsafe. They did nothing other than make our two older employees staying there feel terrible. When they checked in, they went to their given room and the door was already open (not locked) there were sheets all over the place. They went back to the office to voice their concerns about the door being open, and they were told that they were embarrassing them because there are other people in the lobby who could hear what they were saying... read more
Business response:
Dear Martina, Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we regret that our team was not as responsive as they should have been in addressing your concerns. We assure you that what you experienced is unacceptable by our standards, and we are meeting with our staff members t... read more
This property is unsafe. First, when checking in they gave us our room, we went there and the door was already cracked open and sheets were everywhere. Went to speak to the office and they were more upset we were stating our concerns while other people were checking in and they felt like we were “embarrassing them”. Once we were able to get to our room, the deadbolt wouldn’t lock and the bathroom fan sounded like a lawn mower! We called Expedia, who tried to talk with the property to move rooms and they did not allow us to m... read more
Business response:
Dear Martina, Thank you for the detailed review. First and foremost, we apologize for the inconvenience you experienced during your stay with us. Our team members are reviewing your feedback to correct it and ensure they never repeat it. Any refunds from your bank take a few business days to process. However, we would appreciate it if you could reach out to our hotel directly for any claims. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will allow us to provide you with t... read more
Poor facility. Poor breakfast. Not cheap if booking late.
Business response:
Dear Min, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to Seattle.Sincerely,Hotel Management
We had a terrible time at this hotel. We got to town at 1230. I went in to the office to inquire about an early check in even if for a fee. The hotel manager or front desk clerk not sure who she was, was extremely rude, and said I "WILL NOT" be checking anyone in early we were sold out last night. Check-in began at 3pm so we left and went to the mall down the road, came back at 245 went into office proceeded to stand in line for the next hour before getting checked into our room. The room was mediocre, and poorly cleaned. St... read more
Business response:
Dear Sheighlyn, We are sorry for your disappointment with the staff at the front desk during your check-in and for the cleanliness of your room not meeting your expectations. We take these reviews seriously and will share them with our front desk staff and the housekeeping team to ensure these concerns are not repeated. We appreciate your feedback, as this will help us to enhance the experience for future guests. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deser... read more
Location was convenient, however the staff was rude and unhelpful as well as the room was run down. Booked reservations online, was at property at 3:15pm, waited in line to check in for an hour only to be told the room was available and I'd have to come back later. While waiting my turn in line, I witnessed the two employees get into numerous verbal arguments as well as 3 other people get turned away for various reasons. When we finally returned to the property (after a concert) there was a note on the door that the phones w... read more
Business response:
Dear Heather, We are sorry for the poor customer service and the maintenance and cleanliness issues you encountered during your stay. We understand your disappointment and frustration that impacted your visit. This is not the standard we maintained and we will take appropriate action. We hope you will accept our deepest apologies for the level of service you received and for the issues you highlighted. Looking forward to having the opportunity to make it up to you and provide you with the exceptional experience you deserve o... read more
This is the second time Ive stayed here in 2 years, they cannot seem to clean rooms in time for check in, extremely dysfunctional hotel, manager should be fired, took us over an hour to check in, we missed the first band of the concert becaue of this place, dont stay here!
Business response:
Dear John, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve. S... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.