Extended Stay America - Seattle - Bellevue - Factoria

Sheighlyn 

on Expedia

2 years ago

We had a terrible time at this hotel. We got to town at 1230. I went in to the office to inquire about an early check in even if for a fee. The hotel manager or front desk clerk not sure who she was, was extremely rude, and said I "WILL NOT" be checking anyone in early we were sold out last night. Check-in began at 3pm so we left and went to the mall down the road, came back at 245 went into office proceeded to stand in line for the next hour before getting checked into our room. The room was mediocre, and poorly cleaned. St... read more

Heather 

on Expedia

2 years ago

Location was convenient, however the staff was rude and unhelpful as well as the room was run down. Booked reservations online, was at property at 3:15pm, waited in line to check in for an hour only to be told the room was available and I'd have to come back later. While waiting my turn in line, I witnessed the two employees get into numerous verbal arguments as well as 3 other people get turned away for various reasons. When we finally returned to the property (after a concert) there was a note on the door that the phones w... read more

John 

on Expedia

2 years ago

This is the second time Ive stayed here in 2 years, they cannot seem to clean rooms in time for check in, extremely dysfunctional hotel, manager should be fired, took us over an hour to check in, we missed the first band of the concert becaue of this place, dont stay here! 

Colleen 

on Expedia

2 years ago

My original reservation was off by a day so I requested a change, your staff changed it by 2 days so when I arrived I did not have a reservation and had to pay again. I know this is not a refundable reservation but your error should not cost me double what I planned to pay and would like to be refunded. Please contact me regarding this issue. 

Kyung Sook 

on Expedia

2 years ago

It was my second time to stay in this location. I enjoyed at the first time so I made a reservation again. However, this time was totally different. My room wasn’t ready and the front desk staff’s attitude was horrible. I don’t think I go back to that place ever again. 

Denise 

on Expedia

2 years ago

Not as advertised They advertise and hotels. Com advertise furnished. So we brought food. No plates, dishes or cooking pans. NOTHING in the room. Also we arrived at 2:15 would not let us check in. Finally after arguing for 15 minutes she let us check in at 2:30. Really? 

Xiaomei 

on Expedia

2 years ago

The hotel provides kitchen utensils and tableware. I asked the staff several times, but they didn't give them to me. The attitude is also very bad. I don't know why? The next day I went to ask for kitchen utensils again, and another employee received me and gave me tableware and tableware. During the three days of staying in the hotel, there was no breakfast coffee. I thought I was going too late, past coffee time. So I went to drink coffee after 9 o'clock in the morning, but there was still no coffee. The staff said that th... read more

Shan 

on Expedia

2 years ago

Charged me, lost my reservation. Rude receptionist They charged me before I got to the property, which I thought was strange. When I got there, the receptionist told me they had no record of my reservation or payment. I showed her my email confirming the reservation and the Extended Stay America charge on my bank account, but she seemed wholly uninterested investigating further. She took on an "It's not my problem" attitude and told us if we wanted to stay, we'd have to pay for another room. When I asked to speak to a manage... read more