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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room.
Business response:
Dear Sullivan, Thank you for your recent visit and your feedback. Please accept our apologies for not providing the impeccable accommodations you should have received. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
Staff was nice. That’s the only positive. Room was not very clean (odd smell, counters weren’t wiped down, bathtub was kind of gross). Some odd activity outside my room. People peering in to the room and lingering in the hall outside. A little unsettling.
Business response:
Dear Jan, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. We never promote any illegal activities in and around our hotel. Our front desk can always help you with improving your time with... read more
Hidden fees for pets. And the slowest person possible making pointless small chat at check in.
Business response:
Dear Eric, Thank you for being our guest. We regret any difficulties you had while here, which resulted in not a perfect hotel experience. Your comments are shared with our concerned team, and we will ensure they are attended carefully. Thank you for your feedback, and please reach out to us to discuss this further.Sincerely,Hotel Management
Lots of condensation on the inside of the windows meant a lot of water dripping onto the window sill causing mold and the funky smell from the A/C unit.
Business response:
Dear Creighton, Thank you for choosing our hotel and for taking the time to provide feedback. We sincerely apologize for failing to meet your expectations during your stay. It's disheartening to read about the condensation and mold issue you experienced. This certainly does not align with our usual standard of cleanliness and comfort. Please be assured that we take your feedback seriously, and we'll address each of your concerns to prevent recurrence. We are committed to improving our services and making the necessary change... read more
What a deception The room itself was quiet and the bed comfortable but beware that they do not refound your nights if you do a earlier check-out while they said that we had been told that it was possible but we had to wait to checkout before knowing how much we would get back (this is not honest). In addition to that, we were told that we would have a room cleaning after 7 days but when we asked for it, we were told that it would be after 14 days because they are short in staff... Finaly the cleanliness of the rooms surround... read more
Business response:
Dear Guest, Thank you for choosing our hotel and for taking the time to provide feedback. We're truly sorry to learn about your disappointment during your recent stay. We apologize for any confusion regarding early check-out and the delay in room cleaning, as this doesn't meet our usual standards of service. Although this does not change what has transpired, we have addressed your concerns with the appropriate individuals to prevent future occurrences. We appreciate your input and hope you will consider giving us another opp... read more
We chose this hotel to stay after a funeral. The room smelled like must and chemicals. Coleen was helpful getting us a new room. Upon entering, we were greeted by a spider under the sheets. The bathtub had a disgusting amount of hair and dirt in it. It looked as good though there was either fecal matter or throw up behind the toilet. I am beyond disappointed and disgusted.
Business response:
Dear Jamie Lee, We are genuinely sorry to learn about your disappointing experience with us. Please accept our heartfelt apologies for the issues you encountered in your room. What you describe is far from the level of cleanliness and comfort we strive to provide. We will investigate and address the housekeeping concerns you've raised to ensure such incidents do not recur. Your feedback is invaluable in helping us improve our services. We understand that this stay was not what you expected, and we hope you will consider givi... read more
Very dirty carpet in room. Lady checking us in wasn’t very pleasant to us or the other woman trying to check in.
Business response:
Dear faith, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We will review this instance with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Moreover, we apologize for your concerns regarding the carpet in your suite. Our housekeeping team usually does a great job ensuring our guests have a clean and fresh room. How... read more
Low staffed no help. Asked for a extra blanket and it was wet inside a garbage bag.
Business response:
Dear Guillermo, We're sincerely sorry for the inconvenience you encountered during your stay due to the low staffing and the condition of the extra blanket you requested. Your experience does not meet our usual service standards, and we appreciate you bringing this to our attention. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Ho... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.