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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hire more staff!!! Check in was delayed as rooms were not ready. Checkout is at 11am and room not ready by 3pm?! Beds were hard and uncomfortable. A/C unit is very loud. Clerk for check in was frustrating and asked for my personal information in front of the other people waiting to check in as well. I gave all this information when I made a reservation.
Business response:
Diana, thank you for your honest evaluation. We are sorry for not providing you with accommodations within an acceptable time frame. We completely understand your frustration and the inconvenience this has caused you. We also apologize for the issue you encountered with your suite's bed and AC unit. We will follow up regarding these concerns and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will reconsider and return as we would welcome the opportunity to provid... read more
Worst dump This place is a total dump, probably the worst I’ve ever seen. The room was smelly, there was no soap, shower curtain, trash bins when we checked in. Breakfast consists of cheap granola bars and disgusting coffee. No water in the vending machine. Pretty amazing they are able to charge the rates they are charging for this place
Business response:
Anna, Thank you for providing us with your feedback. We are disappointed to know you were unhappy with your stay and that you felt we did not merit the cost of your visit. We apologize for the housekeeping issues that impacted your experience. Your comments will be relayed to the appropriate individuals to enhance our service and deliver the refreshing accommodations. We would like to regain your trust and hope you will allow us another chance to serve you in the future.Sincerely,Hotel Management
The service was awful. After traveling for over 3 hours and not being able to check in early I was not given the courtesy of being able to use the restroom. The worst experience I have ever had. Our room smelled awful
Business response:
Bertha, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We work hard to provide a clean and comfortable environment; therefore, we are also sorry for the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ... read more
Don't waste your money Employees not very helpful. They are very short on labor. Had to wait for fresh towels due to no one available to do the laundry
Business response:
Elyn, thank you for your honest evaluation. Please accept our sincere apologies for not meeting your expectations. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will ... read more
Yuck Not clean. Large patches of visible mold in bathroom.
Business response:
Thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the concerns you had with your guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Called ahead to inform the hotel that I would arrive late due to a flight and that my anticipated arrival would be around 12:30 am for a business meeting the next day. The hotel not only took my money, it now has to be "reviewed" by management for a refund, as THEY cancelled my booking after a pre-pay AND they did not have a room when I arrived. The staff was EXTREMELY unprofessional telling me that Expedia would refund which is not the case. Couldn't lift a finger to help me find a room at another hotel and only had a weak ... read more
Nice location but that's about it. Our room absolutely reeked - smelled like intense body sweat from an individual who eats raw garlic. I mean, it was terrible! The carpet was dirty, there was grunge in the corners in the bathroom, the AC was very noisy, the other guests were noisy at all hours. Generally our experience was a zero from 1 to 10 - I'll never be back!
Business response:
Thomas, thank you for taking the time to post your review. We apologize for the cleanliness and noise issues you encountered. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up regarding these concerns and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in th... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.