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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My original reservation was off by a day so I requested a change, your staff changed it by 2 days so when I arrived I did not have a reservation and had to pay again. I know this is not a refundable reservation but your error should not cost me double what I planned to pay and would like to be refunded. Please contact me regarding this issue.
Business response:
Dear Colleen, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
It was my second time to stay in this location. I enjoyed at the first time so I made a reservation again. However, this time was totally different. My room wasn’t ready and the front desk staff’s attitude was horrible. I don’t think I go back to that place ever again.
Business response:
Dear Kyung, Seeing your travels bring you back to see us again is a great pleasure; however, we are sorry for not meeting your expectations this time. Please accept our apologies for your suite not being ready for occupancy when you arrived and how our associates handled the situation. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. We realize that no explanation of these issues can change your recent experience. St... read more
Not as advertised They advertise and hotels. Com advertise furnished. So we brought food. No plates, dishes or cooking pans. NOTHING in the room. Also we arrived at 2:15 would not let us check in. Finally after arguing for 15 minutes she let us check in at 2:30. Really?
Business response:
Dear Denise, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Moreover, we are sorry if you were not made aware of our service and amenities upon check-in. Our brand standard requires us to keep the dishware and other in-room amenities like towels and linens at our front desk and make them available upon request. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that ... read more
The hotel provides kitchen utensils and tableware. I asked the staff several times, but they didn't give them to me. The attitude is also very bad. I don't know why? The next day I went to ask for kitchen utensils again, and another employee received me and gave me tableware and tableware. During the three days of staying in the hotel, there was no breakfast coffee. I thought I was going too late, past coffee time. So I went to drink coffee after 9 o'clock in the morning, but there was still no coffee. The staff said that th... read more
Business response:
Dear Xiaomei, Thank you for your remarks. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Also, we apologize for the disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our concerned team as we continually strive to improve our guest experience. Thank you for your com... read more
Charged me, lost my reservation. Rude receptionist They charged me before I got to the property, which I thought was strange. When I got there, the receptionist told me they had no record of my reservation or payment. I showed her my email confirming the reservation and the Extended Stay America charge on my bank account, but she seemed wholly uninterested investigating further. She took on an "It's not my problem" attitude and told us if we wanted to stay, we'd have to pay for another room. When I asked to speak to a manage... read more
Business response:
Dear Shan, Thank you for your honest evaluation. We are sorry about your experience and the lack of responsiveness from our staff in addressing your concerns. We always aim to ensure your complete satisfaction by resolving any issues you may have. We have shared your feedback with our team to take the necessary steps to improve our service. Thank you for taking the time to provide us with your feedback. Sincerely,Hotel Management
I requested, on the special requests area of reservation on Expedia, handicap facilities. On arrival the front desk knew nothing about it. It’s obvious no one is trained to read or honor the special request area of online reservation. The room I got smelled like A FRENCH TROLLOP HOUSE! Why do motel/hotels insist on using cleaning or coverup products that have such an overpowering odor to them? This room smelled like baby lotion on steroids. It was so strong and unavoidable that my throat was sore in the morning. I will NEVER... read more
Business response:
Dear Vicki, Thank you for taking the time to review your recent visit to our hotel. We continually strive to ensure a seamless and relaxing stay for every guest. Therefore, we sincerely regret failing to meet the high standards you should always expect when choosing our hotel. While we know no explanation for the issues you outlined can change what transpired, we will review your concerns with our team to ensure such matters do not affect future guests. We truly appreciate your valuable feedback as it helps improve our hotel... read more
The room not clean. There was garbage from the previous occupant in the garbage can. There was lipstick on one of the towels and the tub had hair from the previous occupant. The room clearly hadn't been cleaned. It was is disgusting.
Business response:
Dear Abigail, Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this resulted from miscommunication between our housekeeping and front desk departments since a suite should only be available for occupancy once the cleaning process is complete and a supervisor inspects it. We assure you this is not our standard service and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more ... read more
When we first got into the hotel room one of the pills was super dirty/ black stuff on it, then out of nowhere the part to the light fixture fell off, the drawers were peeling / cracking, then the fan in the restroom was dented in and when we turn it on it was making a loud noise (screaming at us). I tried to call the front dest from the hotel phone to let them be aware about all these things but yet the phone didnt even have a phone line / cord so had to call them from my personal phone but yet they didnt answer called plen... read more
Business response:
Dear Maria, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.