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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy mala experiencia, llegando al hotel no tenian registrada ninguna reservación . Definitivamente no vuelvo a utilizar la pagina hoteles.com y recomendare no utilizarla a mis conocidos y familiares!!
Business response:
Dear LUIS, Thank you for choosing our hotel and taking the time to write a review. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. We have shared your concern with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Please be assured we will take appropriate action wher... read more
Over priced Unstable Wi-Fi. Broken walls & door. Sink drain very slow. Bathroom roof with leaks.
Business response:
Dear Kuo, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We would love to welcome you back to show you our commitment to enriching experiences.Sincerely,Hotel Management
lazy workers The worker at hotel had excuses for everything. I had asked for a morning wake up call, she said they do not give wake up calls, asked for a bathroom trash can that was missing and replied they do not come with trash in bathroom, the hotel worker did not want to do anything but look on her phone
Business response:
Dear Robert, Thank you for staying with us and sharing your feedback. Please accept our apologies for not providing the attentive service we strive to provide every guest. Rest assured that this issue has been addressed with our staff and will not be repeated. We hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each guest. We hope to see you again soon.Sincerely,Hotel Management
Our room had a strong odor of dog urine and ammonia. Quite strong. The hotel would not move us to a different room even though they were not at capacity. We would never ever stay there again.
Business response:
Dear Jennifer, thank you for choosing us. We apologize for the smell concerns you experienced during your stay. Our team works hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Also, we are sorry you could not shift you to another suite. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.