This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was at 3pm and had to wait 45mins for my room. Sink still had toothpaste from previous stay. Nowhere to park. Rude service.
Business response:
We appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for the issues you encountered with our service and accommodations. We have followed up with our respective teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management
They were very unorganized, need better management. Line out the door to check in, told they didnt have parking for us.
Business response:
Brandy, thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
I can not even get an extra pillow when I stay four nights. Only get one little bottle of shampoo. Free breakfast means nothing to eat. First day, I see a tiny basket with nothing; then they brought three tiny breads; the forth night, I do not even see that basket. No clean at all, $170 per night.
Business response:
Thank you for choosing to stay with us and for sharing your feedback. We sincerely apologize for the lack of in-room amenities and the difficulties you endured. We certainly understand your frustration and appreciate your patience. Also, we are sorry for the disappointment you had with our g=grab-and-go breakfast. Thank you again; we hope you will give us another opportunity to serve you better. Sincerely, Hotel Management
Location
Business response:
Ricardo, thank you for choosing to stay with us. We were disappointed to read that our location did not meet your expectations. We would appreciate you giving us another opportunity to welcome you again in the future. Sincerely, Hotel Management
Checked in to a "non-smoking" room that smelled like cigarette and cat urine. Large amount of cat hair on every piece of furniture and floor.
Business response:
Francisco, thank you for taking the time to share your feedback. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will reconside... read more
It was good that they keep our luggage before check in time.
Business response:
Pavel, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your experience. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.