Extended Stay America - Seattle - Bellevue - Factoria

Anonymous 

on Expedia

4 years ago

I stayed in a room where I developed insect bites. The hotel management was very rude and conducted and official bug inspection after a week of me moving out of the room. Eventually they said they don't trust me, although I had complete photo documentation and doctor's report. I felt cheated and humiliated. 

Anonymous 

on Expedia

4 years ago

Room had an overwhelming smell of smoke and paint damage to a picture as well as the floor underneath. Clerk tried to help the best she could but no other rooms available and air spray only helped a little. Clerk was very nice and great customer service. However room was unacceptable. 

Anonymous 

on Expedia

4 years ago

It was a convenient location. The toilet backed up a bit. The shower tub did not drain well and the bathroom sink stopper did not work well. All in all i would not stay there again. 

Ricardo 

on Expedia

4 years ago

Upon arrival was not greeted properly nor was I checked in . I have to wait over an hour just to get checked in. Then the room smelled very strong of cleaning chemicals which made me very sick to my stomach most of the night. The room was not cleaned to my liking an the staff was or seemed like she was just trying to get me out of there in a hurry an not answer any of my questions 

Anonymous 

on Expedia

4 years ago

Although we booked a month in advance, they gave away our room, then claimed they "Tried to call" then later admitted they didn't have our phone #. Then they gave us a key to an occupied room where we walking in on someone taking a shower. Then they gave us a room that was directly above a rowdy group of people smoking weed and the room smelled all night. It was not a terrible experience and not what I expected from Extended Stay America. 

Anonymous 

on Expedia

4 years ago

My reservation was denied. They mentioned my ID was not valid although same ID worked at other place. 

Anonymous 

on Expedia

4 years ago

This extended stay hotel has small rooms with a kitchen crammed in the space. Tolerable for a weekend, but I would not want to stay long. The staff is poorly trained and inefficient. For example, the front desk never has a current list of rooms clean and ready to be assigned to guests. Instead, after all rooms have been cleaned, the housekeeping supervisor walks to the office and gives a list to the front desk staff. This event might happen at the 3 p.m. check in time or might be later. The result is a huge line there starti... read more