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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon check in, the room had a bad odor. There was a condom box under the sitting chair with 2 used condoms hanging out of it. Went through multiple key cards because they would only let you into the room one time, then wouldn’t work again. Complained to staff with no offered solution. At check out, we accidentally left behind a personal item in the room on a bedside table. Asked staff to please grab it and put it aside as we were on our way back. Staff member told us she checked and housekeeping had stripped the room and the... read more
Business response:
Erin, thank you for choosing our hotel and taking the time to share your review. We are sorry for the service and cleanliness issues you faced during your visit. Please be assured that we will discuss your feedback with the appropriate teams in an effort to better our guest experience. We are grateful for your patience and look forward to welcoming you back whenever you are in the area. Sincerely, Hotel Management
We chose them because of the price and the location. But you could see how they cut corners everywhere. The worst thing was that the staff NEVER smiled, didn't communicate how things worked, and it was way too dark in our room. The breakfast was as minimal as could be and still call it breakfast. They obviously made weak, pathetic coffee to save. No coffee in the room.
Business response:
Fredricka, thank you for choosing our hotel and for taking the time to share your concerns. We apologize for disappointing you and for the unsatisfactory service you experienced. We will share your comments with our team to ensure this is not repeated. Also, we are sorry for the disappointment you had with our grab-and-go breakfast. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Instead of rudely telling customers that they need to do everything possible to keep the magnetic key card away from all sources of electronics, maybe just move back to manual keys. Pretty sure the bites I now have all over my body are from bed bugs as well.
Business response:
Michael, thank you for taking the time to show us your concerns. Your feedback and patience in these matters are much appreciated. We will also share your message appropriately as we are committed to enhancing our services and guest experience on all levels. Sincerely, Hotel Management
The tool smelled so bad of smoke
Business response:
Salvador, thank you for choosing our hotel and taking the time to share your review. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your patience and hope to have the opportunity to welcome you back to our hotel. We hope to welcome you back whenever you are in the area. Sincerely, Hotel Management
Being an extended stay I assumed there would be plates and cutlery plus cooking bowls and utensils and there was not even paper towels or shampoo. The place was empty. How can you stay a month in the place like this? Was dirty and in poor condition, certainly would never stay here again. Finally, during check in the card maker was down so I had to be let into my room and I couldn’t go anywhere until they had to fix the following day.
Business response:
Andrew, thank you for sharing the specifics of your stay. On your next visit, if you are in need of any kitchenware and toiletries, please reach out to our front desk. These items are kept at reception as required by our brand standards. We will share your feedback appropriately to make sure our guests are aware of our offerings. We are also very sorry for the technical issue you had during check-in. We will address this with concerned individuals to ensure we are more diligent as we advance. We do hope you will stay with us... read more
I was surprised at how poor the staff were - a woman came in while I was checking out, they had just checked into their room, and the kids used the toilet, but it didn't flush. At all. They asked for some assistance. The clerk told them nobody could help. The woman asked for a new room and was told no. The clerk LITERALLY said she'd find a plunger and the woman could work on her own toilet. She went in back, and came out with a nasty plunger and handed it over the counter to the woman. Beyond gross.
Business response:
Jason, we are sorry for the instance you mentioned and can understand the impact it left you with. This is not a demonstration of our true hospitality, and we will review this with the associate involved to see what went wrong. Thank you for letting us know. Sincerely, Hotel Management
Poor service
Business response:
Bezualem, thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
The door key kept giving issues. Housekeeping was bad. All the three days we stayed, no one cleaned the room, change towels, etc.,
Business response:
Nageshwara, thank you for being a guest at our hotel and sharing your experience. We apologize for the issue you had with your door key and the inconvenience caused. We are grateful for your patience. We also regret your disappointment with the changes in our housekeeping policy. Thank you again for your feedback, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
Terrible service Terrible service
Business response:
Sandra, please accept our apologies as well as every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.