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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room REEKED of smoke The place REEKED of smoke! I was too tired to complain and get another room. I woke up and my hair smelled like smoke from the sheets!! I slept poorly because of the smell. Why did I get this room? I did not request a "smoking" room. Do they even have these anymore??
Business response:
Julie, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
Bad experience! Dont book this property. Dirty! 1. Check in staff was nice and welcome 2. Outside is clean 3. Easy and free parking 3. interior smell so bad 4. the floor is filthy 5. The A/C did not work 6. The sheeting was dirty had to use our own blanket to cover the bed 7. Dont have all the shampoo and conditioners 8. Got a wake up call by staff pounding on the door in the morning. 9. Stay away from this property 10. We will not book this chain in the future. Thank you.
Business response:
Lieu, thank you for sharing your experience at our hotel. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take the necessary steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Meanwhile, we will address your comments with our team regarding the service issues experienced and take the necessary steps to... read more
The key I was given wouldn’t work for the room. I went back and forth 4 times to the front desk until they came out an opened it with a master key. Cleaning rags an supplies were left in my room from housekeeping I figured. Other than that everything was good
Business response:
David, thank you for your feedback. Please accept our apologies for the issues with the key card and the inconvenience it caused. We have shared your comments with our team to ensure a better experience for future guests. Your concerns regarding housekeeping have been shared with them to make sure this does not happen again. It was a pleasure hosting you; we hope you will stay with us again so we can provide you with the service you deserve. Sincerely, Hotel Management
Betty was very helpful. Unfortunately everything else was a joke. This was clearly a NON-SMOKING room however that clearly was not held to that standard from the previous people that had room 159. It absolutely stunk from the minute we opened the door all the way into the bathroom. Completely unacceptable! Just had a nasty, dirty feel to it. Then to be put in a room with a pull out that is one of the worst things to sleep on is a freaking joke! Not worth the money that was spent at all! Not a recommended place to stay.
Business response:
Thank you for your comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experienc... read more
The room I was provided was not pleasant. The bathroom had mold on the ceiling and smelled bad. It was not cleaned properly and had stains on the door as well. Additionally felt unsafe as the building was tucked behind larger corporate buildings and was approached by a ragged looking woman asking for cigarettes and money.
Business response:
Lorena, thank you for staying with us. We apologize for the issues you experienced with your room. Please know our front desk is always available and happy to help make your stay as comfortable as possible. Thank you again for taking the time to tell us about your stay. We look forward to hosting another visit soon. Sincerely, Hotel Management
Provided a room when they knew the lock didn’t work. Had to change rooms next day. New room had broken toilet and remote.
Business response:
Kirstin, thank you for posting a review of your recent stay. We will share your comments with our maintenance team regarding the issues you outlined and make sure the problems are fixed immediately. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.